Job Description:
About us
ATR is the world's number one aircraft manufacturer in regional aviation providing a new generation of turboprops. We are a joint venture between two European aeronautical heavyweights, Airbus and Leonardo.
From the world’s largest cities, to our planet’s most remote regions, our purpose is to deliver air travel to people, communities and businesses in an innovative, sustainable and modern way.
If you strive for excellence, are driven by ambition, trust and respect as we are, then get your career off to a flighting start with ATR!
Our leadership profile:
People Centric Entrepreneurial Inspiring Exemplary Innovative Humble
At ATR you will work with passionate colleagues to make a difference in a human size company with attractive advantages!
We are looking for a Head of Services APAC to come onboard in our Customer Support & Services Department in ATR Singapore office.
ORGANIZATION
The jobholder reports directly to the VP Customer Support and Services in ATR Eastern Support, and functionally to the Head of Services in ATR Headquarter in Toulouse.
Your Mission
The Head of Services is accountable of the spares support, the repair/standard exchange contracts administration, and the repair activity. The role leads multiple teams to secure customer satisfaction, contract performance, and continuous improvement across material supply and repair activities, while driving commercial effectiveness and strategic development in the Asia-Pacific region. The jobholder will also have to maintain a strong relationship with major ATR OEMs local offices, and she/he will have to handle any escalation from ATR customers of the region.
KEY RESPONSIBILITIES
General
Manage a team of 12-15 people; oversee their skills and career development.
Negotiate commercial disputes and support warranty claim processes.
Handle customers escalations to top management (related to material and maintenance contracts)
Maintain a strong relationship with major ATR OEMs local offices
Support the commercial team
Customer Material Support
Define and maintain an efficient spares support organization aligned with workload and evolving market needs.
Rely closely with central Operations Control Centre for critical parts allocation and drive decisions
Support customer support and service sales directors with material strategies and customer communication.
GMA & Repair Services
Repair and standard exchange contracts administration (GMA and SPOT contracts).
Guarantee delivery and profitability of the contracts in force: closely monitor the NFF, CID, Exclusions and propose action plans to keep it under control
Lead and manage the repair suppliers (MROs, logistics, transport) to ensure service performance and efficiency.
Oversee the repair process for ATR parts, including main elements like landing gear and propellers subassemblies.
About you
Graduate in Aeronautical Engineering, Supply Chain Management, or Engineering/Industrial Engineering.
Minimum of 15 years’ experience in aviation material supply chain and/or aircraft maintenance planning.
Demonstrated leadership in managing customer and supplier relationships.
Proven negotiation and presentation skills.
Experience in an airline is very welcomed.
Strong customer-oriented mindset.
Capable of working under pressure and available during off-hours as needed.
Fluent in English and proficient in technical English.
Excellent problem-solving, communication, and organizational skills.
Our Recruitment Process
HRBP will contact you
Innovative and digital assessment
To get to know you better: interview with VP Customer Support & Services and our HRBP
What we offer
Highly competitive compensation package (profit and success sharing, employee savings plan…)
Work-life balance (remote working, 4th week of paid leave…)
Well-being / health (supplementary health & welfare coverage…)
Career paths enabling employees to develop their skills and build a professional project
Wide choice of development programs for soft and hard skills
Diversity and inclusion: Over 1200 men & women with more than 35 different nationalities work together in our teams!
ATR is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
Avions de Transport Regional (ATR) GIEContract Type:
Permanent-----
Experience Level:
ProfessionalJob Family:
Material Support & servicesBy submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [email protected].
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
Top Skills
Airbus Singapore Office
12 Seletar Aerospace Link, Singapore, 797553
