ATR - Singapore - Customer Support Director

Job Description:

ATR is the world's number one aircraft manufacturer in regional aviation providing a new generation of turboprops. We are a joint venture between two European aeronautical heavyweights, Airbus and Leonardo.

From the world’s largest cities, to our planet’s most remote regions, our purpose is to deliver air travel to people, communities and businesses in an innovative, sustainable and modern way.

If you strive for excellence, are driven by ambition, trust and respect as we are, then get your career off to a flighting start with ATR!

Our leadership profile:

People Centric Entrepreneurial Inspiring Exemplary Innovative Humble

At ATR you will work with passionate colleagues to make a difference in a human size company with attractive advantages!

We are looking for a Customer Support Director to come onboard in our Customer Support Department in ATR Singapore .

Your Mission

Developing strong understanding of customer airline operations and creating support actions that can improve their business Anticipate issues arising that can be of impact to customers’ operations Developing and maintaining relationships with a portfolio of Airlines. Coordinate cross-functional support activities for your list of assigned customers. Lobbying and working with internal stakeholders and/or external vendor(s) for solutions to support customers Promoting the products and services developed by the ATR Customer Service Directorate.

About you

• Engineering or Business Management
• 7 years of professional experience in airline organization or in customer support role
• Experience of aircraft manufacturer Customer Services organization and activities
• Understanding of aircraft systems and structures.
• Good knowledge of aircraft maintenance and operations.
• Commercial experience is a plus
• Ability to understand and synthesize complex issues and co-ordinate the activity of different working teams towards their resolution.
• Project management skills and ability to coordinate activities on a transversal basis Customer-orientation, communication and soft skills product quality conscious and understanding of operator’s constraints
• Frequent travelling is required
• Ability to work under stress conditions and ability to travel under short notice
• Languages: Fluent English. Chinese and French language speaking skill would be a plus.
• IT: Fluent with Microsoft Office software, including MS Word, Excel, PowerPoint, and Outlook.

Our Recruitment Process

• HRBP will contact you
• Innovative and digital assessment
• To get to know you better: interview with Head of Customer Support then with VP Customer Support and Services and our HRBP

What we offer

             Highly competitive compensation package (profit and success sharing, employee savings plan…)

             Work-life balance (remote working, 4th week of paid leave…)

               Well-being / health (supplementary health & welfare coverage…)

               Career paths enabling employees to develop their skills and build a professional project

                Wide choice of development programs for soft and hard skills

               Diversity and inclusion: Over 1200 men & women with more than 35 different nationalities work together in our teams !

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Avions de Transport Regional (ATR) GIE

Contract Type:

Permanent

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Experience Level:

Professional

Job Family:

Customer Account and Service Management

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [email protected].

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.