The Associate Support Engineer provides IT support for systems and software, troubleshooting issues, and managing installations and maintenance of hardware and software.
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Job Responsibilities:
- Act as the first point of contact for IT Systems/Software/Support, and administer IT service requests
- Provide day-to-day IT support to employees across the company (including Singapore, regional offices, and retail stores in the Asia Pacific), via phone, email, remote, and face-to-face
- Provide technical support to End-User-Computing, server, network, and/or cloud infrastructure, as well as perform regular upgrades to ensure systems are updated
- Troubleshoot system failures or bugs and provide solutions to restore functionality
- Manage the installation and maintenance of hardware & software, including computers, laptops, printers, mobile devices, projectors, interactive screens, etc
- Deployment of Operating systems, software applications, and patches on End-User Computing
- Diagnose and resolve IT software/hardware issues and contact the appropriate service vendors when necessary
- Recommend solutions and ensure that IT issues have been corrected, and maintain records of work performed
- Suggest improvements for procedures and controls to enhance performance and satisfaction
- Assist with any ad-hoc tasks as required by the IT team / Management
Requirements:
- Minimum Diploma in Computer Science, Information Technology, or a similar field
- Good troubleshooting skills and knowledge of Windows Operating systems, Mac OS, and office 365 applications
- Able to communicate effectively in both oral and written aspects
- Able to apply critical thinking skills to resolve complex issues / technical challenges on the job
- Able to work independently and in a team
- Fresh graduates are welcome to apply
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CHARLES & KEITH Group Singapore, Singapore, SGP Office
CHARLES & KEITH GROUP Headquarters, Singapore, Singapore, 534101
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