Associate, Quality Assurance Operations

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.

We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.

You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next.

The Opportunity：

Airwallex is the leading financial technology platform for modern businesses growing beyond borders. With one of the world's most powerful payments and banking infrastructure, our technology empowers businesses of all sizes to accept payments, move money globally, and simplify their financial operations, all in one single platform.

Established in 2015 in Melbourne, our purpose is to connect entrepreneurs, business builders, makers and creators with opportunities in every corner of the world. Today, Airwallex has a global footprint across Asia-Pacific, Europe, and North America.

In just five years since we were founded, Airwallex has grown to become Australia's fastest-growing fintech unicorn and a well-funded international technology leader backed by world-leading investors. Our leadership, innovation and scale have been recognized and awarded by leading independent authorities, such as listing in Forbes'Cloud 100 2020, and placing in the Top 50 of KPMG's Global Fintech100 two years in a row.

Responsibilities：

1. Take the daily quality assurance check on a scope of globe and cross-domain– KYC, TM, Name Screening, etc.

2. Deliver high-quality assessment results regarding the identification of operational errors, procedural loopholes, and system limitations

3. Meet the productivity requirements of daily/monthly QA volume

4. Provide a workable solution to remediate the QA findings

5. Drive and co-work with other stakeholders to improve the operation quality, workflow/procedure, system, etc.

6. Proactively support other global projects and initiatives that are related to quality assurance and embed them into the daily operational process

Qualifications：

1. Previous compliance domain experience with a minimum of 5 years (e.g., Due diligence,

   Know Your Customer (KYC), Transaction Monitoring, FinCrime Investigation, etc.)

2. Previous experience related to Quality Control and/or Quality Assurance will be a big plus

3. Knowledgeable in compliance process and risk control framework across the entire account lifecycle, from onboarding, transaction monitoring, risk assessment, etc.

4. Fast learner to quickly catch up in any new domain

5. Good logic and strong analytical skills to identify the root cause of issues

6. Result-driven and user-friendly mindset to output workable solutions

7. Fluent in Mandarin and English– ability to present complex information clearly & concisely

8. Well-organized individual with the ability to deliver the work to a high standard and on time

9. Proactive and creative approach to work, self-motivated and pragmatic, taking responsibility and accountability for own tasks

10. Confidence in interrogating data, processes and interviewing stakeholders, be proficient in the use of Excel and PowerPoint

To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.