Associate, Partner Management

Company Description

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

GrabRentals (GR) is a core pillar of Grab’s Mobility business, with the primary objective of securing vehicular and productive driver-partner supply for Grab’s ride-hailing marketplace. We strive to be a trustworthy partner that creates income opportunities for our driver-partners by sustainably providing them access to quality assets and innovative tech-driven or data-driven solutions.

Get to Know the Role 
In this position, you will play a vital role within the Partner Management team. Your duties will encompass management of our operational policies and processes that support GrabRental’s driver-partners. Your north star will be ensuring that our driver-partners experience is first-class and you are driven to work across internal teams to troubleshoot issues and resolve escalation. You are empathetic and enthusiastic in your engagement with our driver-partners at events and program launches.

You will report to the Head, Planning, Productivity & Partner Managemen and reports onsite at Singapore Grab office.

Qualifications

What Essential Skills You Will Need

• Degree / Diploma holders (preferably in business administration, economics, supply chain or engineering)

• At least 3 years of experience in an operations-type role 

• Able to work independently in a fast-paced and changing environment

• Experience with hands-on customer engagement, strong interpersonal and stakeholder-management skills

• Detail-oriented with a focus on accuracy and efficiency

• Strong spoken and written communication skills

• Passionate about identifying user pain points, process bottlenecks, or inefficiencies and designing solutions to resolve them

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.