Associate, Mobile Live Ops

Who We Are

2K is headquartered in Novato, California and is a wholly owned label of Take-Two Interactive Software, Inc. (NASDAQ: TTWO). Founded in 2005, 2K Games is a global video game company, publishing titles developed by some of the most influential game development studios in the world. Our studios responsible for developing 2K’s portfolio of world-class games across multiple platforms, include Visual Concepts, Firaxis, Hangar 13, CatDaddy, Cloud Chamber, 31st Union, HB Studios, and 2K SportsLab. Our portfolio of titles is expanding due to our global strategic plan, building and acquiring exciting studios whose content continues to inspire all of us! 2K publishes titles in today’s most popular gaming genres, including sports, shooters, action, role-playing, strategy, casual, and family entertainment.

Our team of engineers, marketers, artists, writers, data scientists, producers, thinkers and doers, are the professional publishing stewards of 2K’s portfolio currently includes several AAA, sports and entertainment brands, including global powerhouse NBA®️ 2K, renowned BioShock®️, Borderlands®️, Mafia, Sid Meier’s Civilization®️ and XCOM®️ brands; popular WWE®️ 2K and WWE®️ SuperCard franchises, TopSpin 2K25, as well as the critically and commercially acclaimed PGA TOUR®️ 2K

At 2K, we pride ourselves on creating an inclusive work environment, which means encouraging our teams to Come as You Are and do your best work! We encourage ALL applicants to explore our global positions, even if they don’t meet every requirement for the role. If you're interested in the job and think you have what it takes to work at 2K, we encourage you to apply!

What We Need

We are seeking a detail-oriented Associate, Live Ops to join our team. This role is crucial for the smooth operation of our game, requiring a blend of operational efficiency and data management skills. You will be responsible for managing various aspects of a mobile game’s Live Ops, ensuring a positive player experience. In Live Ops, this individual will be responsible to handle requests from customer support, community, product and production teams.

What You’ll Do

• Live Ops includes (but not limited to) tracking of player data, managing of reward distribution, resolving players’ account issues and escalating complex problems as needed.
• Working closely with community and product management teams to define the promotions and event strategies.
• Providing essential information and insights to support community, product and operation teams to make informed decisions based on the players' feedback and analysis.
• Identifying and recommending tool improvements to optimize Live Ops.

What Will Make You A Great Fit

Minimum Requirement

• 2+ years of experience in managing various aspects of a Live Ops Mobile Game.
• Knowledgeable about the mobile gaming industry and familiar with various video games, especially mobile ones.
• Excellent skills with MS office is a must.
• Possess an interest in mobile SLGs.
• Complete fluency in English and Chinese.

Good to have

• Experience in managing various operations-related fields of a Mobile Game but not limited to in-game event designing, gaming experience, data analysis, online communities, player management, etc.
• Proficient in database software such as Amplitude, Snowflake, etc. will be a plus.
• Strong knowledge of SQL and data querying will be a plus.
• Having any experience/certifications in the areas of AI / game-development / game live ops will be a plus.
• Knowledgeable in mobile SLGs will be a plus.

As an equal opportunity employer, we are committed to ensuring that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform their essential job functions, and to receive other benefits and privileges of employment. Please contact us if you need reasonable accommodation.

Please note that 2K Games and its studios never uses instant messaging apps or personal email accounts to contact prospective employees or conduct interviews and when emailing, only use 2K.com accounts.

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