DBS Bank Ltd
Jobs
Associate, Digital Transformation (Chatbot) Specialist, Group Ops Capability Centre (GOCC), Group Operations
DBS Bank Ltd
Associate, Digital Transformation (Chatbot) Specialist, Group Ops Capability Centre (GOCC), Group Operations
Be an Early Applicant
Drives regional rollout, design, development, deployment, enhancement, and monitoring of GenAI chatbot and voicebot solutions. Builds guided conversations and foundational capabilities, maintains documentation, supports program initiatives, and partners with stakeholders and marketing teams on adoption campaigns. Requires end-to-end AI project delivery, change management, AI/ML and LLM knowledge, analytical ability, teamwork, and strong communication skills.
Business Function
Group Operations enables and empowers the bank with efficient, nimble and resilient processes through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Group Ops Capability Centre (GOCC) was formed to accelerate innovation via development and deployment of AI capabilities and COE setups, and at the same time to ensure resiliency and standardization. The function also holds the mandate to oversee digital transformation initiatives across the 3 Lines of Business Ops (LOBOs) and Operations COO functions.
About the role
- To drive the integration and enhancement of Generative AI (GenAI) regional rollout for Digibot 2.0 to key markets such as SG, TW
- To drive building of Guided Conversations (GCs) and foundational items (CSAT alignment etc)
- To support additional business C-work for GCs and programme-level projects (CASA offload, Tech Debt items etc)
- To support adoption initiatives and marketing campaigns for GenAI Joybot and Digibot
Responsibilities
- Implementation: Spearheading the design, development, and deployment of GenAI Chatbot and Voicebot solutions, GCs, and foundational items.
- Feature Enhancement: Collaborate with development teams to identify and implement GenAI and GC enhancements.
- Data & Performance Monitoring: Gathering data in monitoring and evaluating the performance of GenAI applications and GCs.
- Documentation: Upkeeping documentation and user guides for GenAI solutions and GCs.
- Marketing & Adoption: Collaborate with business stakeholders and marketing team on activation roadmap and fulfilment of creative assets to build engagement and commercialisation for GenAI Chatbot and Voicebot solutions.
Requirements
- Proven track record in successful E2E delivery of Artificial Intelligence projects and Change Management.
- Strong foundational understanding of Artificial Intelligence and Machine Learning concepts.
- Familiarity with large language models (LLMs) and their applications.
- Excellent analytical and problem-solving skills.
- Ability to work effectively in a team-oriented environment.
- Strong communication and presentation skills.
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
Location:
DBS Asia HubJob:
OperationsSchedule:
RegularEmployee Status:
Full timeDBS Bank Ltd Singapore, Singapore, SGP Office
Singapore, Singapore
DBS Bank Ltd Singapore Office
Singapore
DBS Bank Ltd Singapore Office
Singapore
DBS Bank Ltd Singapore Office
Singapore
DBS Bank Ltd Singapore Office
Singapore
Similar Jobs
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
Leads Ericsson’s APAC ethics and compliance program, overseeing anti-bribery, antitrust, AML, human rights, sanctions, third-party due diligence, investigations, remediation, governance, training, risk assessment, and emerging-risk identification. Advises senior business leaders, manages compliance committees, analyzes program effectiveness, and develops a geographically distributed compliance team across APAC.
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
Senior customer-facing AI leader who defines AI strategy, architects end-to-end LLM and RAG-based solutions, leads technical discovery and proof-of-value, drives enterprise AI adoption and governance, influences product roadmaps, and ensures successful production deployment and measurable business value across cloud-native and telecom environments.
Top Skills:
Agentic AiAi AgentsAi Orchestration PlatformsAPIsAutomation PlatformsCloudCloud-NativeData PlatformsGenerative AiKnowledge GraphsKubernetesLlmsMcp FrameworksMicroservicesModern Data EcosystemsRagVector Databases
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
Lead Ericsson's MCN end-to-end solution positioning and technical-commercial submissions. Drive E2E architecture, security, PoC readiness, partner integration, and bid packaging. Support CSRs on high-level design, BoQ, and portfolio gaps, develop MCN assets/blueprints, and influence customers, SIs and partners toward Ericsson-preferred solutions to win complex, multi-party opportunities.
Top Skills:
5GLteMission Critical Networks (Mcn)
What you need to know about the Singapore Tech Scene
The digital revolution has driven a constant demand for tech professionals across industries like software development, data analytics and cybersecurity. In Singapore, one of the largest cities in Southeast Asia, the demand for tech talent is so high that the government continues to invest millions into programs designed to develop a talent pipeline directly from universities while also scaling efforts in pre-employment training and mid-career upskilling to expand and elevate its workforce.
