DBS Bank Ltd
Associate, Deposit & Unsecured Lending Ops Specialist, CBWMO, Group COO
Be an Early Applicant
Perform technical verification of income documents and process credit card/unsecured loan account maintenance across bank systems. Handle pre-processing and data entry, update reports, escalate operational issues, ensure compliance with credit and risk policies, collaborate with stakeholders, and drive process improvements to enhance customer experience.
Business FunctionHandle operation matters related to Unsecured Lending which covers Financial and non-Financial services. Collaborate with various stakeholders in the Bank to improve customer experience.Responsibilities
- Perform technical verification checks on customer's income documents and process credit cards and/or unsecured loan account maintenance in Bank's operating systems
- Toggle between different systems to perform pre-processing and data entries
- Establish and maintain effective relationship and partnership with key stakeholders
- Ensure all requests are processed within specified Service standard, timely and accurately
- Handle operational issues and provide escalation to management team
- Review & update system reports on daily, weekly and monthly basis
- Challenge status quo and execute changes in an effective manner
- Take initiative & ownership of all cases handled and follow up on resolutions closely
- Ensure process compliance with credit policy and operational risk policies
- Review and improve standards/procedures/framework for ensuring optimal customer experience
- Min 4 years of relevant Banking Operations experience
- Meticulous individual with an eye for details
- Demonstrate good written and verbal communication skills
- Proficient in Microsoft Office especially Microsoft Power Point, Excel
- Solid organizational skills including attention to detail and multitasking skills
Location:
DBS Asia HubJob:
OperationsSchedule:
RegularEmployee Status:
Full timeDBS Bank Ltd Singapore Office
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