About the Company
Gemini is a global crypto and Web3 platform founded by Tyler Winklevoss and Cameron Winklevoss in 2014. Gemini offers a wide range of crypto products and services for individuals and institutions in over 70 countries.
Crypto is about giving you greater choice, independence, and opportunity. We are here to help you on your journey. We build crypto products that are simple, elegant, and secure. Whether you are an individual or an institution, we help you buy, sell, and store your bitcoin and cryptocurrency.
At Gemini, our mission is to unlock the next era of financial, creative, and personal freedom.
The Department: Customer Support
The Role: Associate, Customer Support
As Gemini scales, our Customer Support team evolves alongside it, adapting quickly, driving process improvements, and championing our customers at every turn. We're looking for a Customer Support Associate who thrives in a dynamic environment and is passionate about helping customers succeed. In this role, you’ll work closely with cross-functional teams to resolve urgent issues, enhance support workflows, and contribute to long-term service improvements.
Responsibilities:
- Investigate, troubleshoot, and resolve customer issues across multiple channels with a strong sense of ownership
- Collaborate with internal teams (Product, Engineering, Compliance, etc.) to triage and resolve issues while keeping customers informed throughout
- Work with operation leads to ensure internal documentation, runbooks, and procedures are accurate and consistently updated
- Identify and implement process enhancements to drive efficiency and improve the customer experience
- Support and manage operational projects from planning through execution
- Schedule: Full-time, includes one weekend day (e.g., Sunday–Thursday or Tuesday–Saturday)
- Provide occasional on-call holiday coverage
Minimum Qualifications:
- 2–4 years of experience in customer support —ideally in fintech, crypto, or a tech environment
- Strong verbal communication and polished written skills, with a customer-first mindset
- Experience with support tools like Zendesk, Salesforce, Confluence, and JIRA
- Proven ability to investigate and resolve complex issues independently
- Experience supporting customers in financial services
- Familiarity with Cryptocurrencies/Blockchain technologies
- Foundational understanding of financial markets and trading concepts
Preferred Qualifications:
- Experience with derivatives trading or related financial products
It Pays to Work Here
We take a holistic approach to compensation at Gemini, which includes:
- Comprehensive health plans covered at 100% for employees and dependents
- Long-term incentive in the form of a new hire equity grant
- Paid Parental Leave
- Competitive paid time off
In Singapore, we have a hybrid work policy. Employees are expected to work from the office part of the week. We believe our hybrid approach increases productivity through more in-person collaboration where possible.
At Gemini, we strive to build diverse teams that reflect the people we want to empower through our products, and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Gemini is proud to be an equal opportunity workplace. If you have a specific need that requires accommodation, please let a member of the People Team know.
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