The Associate Customer Implementation Specialist supports the successful onboarding and implementation of company solutions for clients. This role involves assisting with deployment activities, helping configure systems to meet client requirements, and providing excellent customer service throughout the implementation process. The ideal candidate is organized, eager to learn, and focused on delivering a positive experience to customers.
Key Responsibilities
- Assist the primary point of contact during the implementation phase, supporting communication and expectations with customers.
- Help analyze customer requirements to develop and execute implementation plans.
- Drive or assist in configuring and customizing the solution to meet client-specific needs.
- Support system testing and validation to ensure readiness for deployment.
- Provide basic training and support to customers, ensuring they understand how to use the solution effectively.
- Drive or assist in troubleshooting and resolving technical or operational issues during implementation.
- Collaborate with internal teams, including Product, Sales, and Support, to ensure a smooth onboarding process.
- Help create and maintain documentation related to project milestones, configurations, and training materials.
Qualifications
- Bachelor’s degree in Business, Computer Science, or a related field, or equivalent experience.
- 1+ years of experience in customer onboarding, technical support, or system implementation with a Software as a Service (SaaS) company (ideally in an international payments / Foreign exchange environment, but this is preferred, not essential)
- Basic familiarity with system configuration, data migration, and integration processes.
- Experience with web technologies XML, HTML, Restful API and other popular web technologies
- Strong problem-solving and communication skills.
- Ability to manage multiple tasks simultaneously and meet deadlines.
- Experience with project management tools (e.g., Smartsheet, Asana, Trello, or similar) is a plus.
- We can only consider you for this position if you are either a Permanent Resident or Citizen of Singapore.
About Convera
Convera is a global leader in commercial payments that powers international business by moving money with ease. We provide tech-led payment solutions to help more than 26,000 customers globally grow with confidence, from small businesses to CFOs and treasurers. As experts in foreign exchange, risk and compliance, with an unrivaled regulatory footprint, Convera’s financial network spans more than 140 currencies and 200 countries and territories.
Our teams care deeply about the value we deliver to our customers, which makes Convera a rewarding place to work. This is an exciting time for our organization as we grow our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.
As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.
We offer an abundance of competitive perks and benefits including:
- Competitive salary
- Opportunity to earn a bonus (dependent on performance)
- Great career growth and development opportunities in a global organization
- Corporate benefits(such as annual leave, medical, retirement plan, etc)
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