Do you want your voice heard and your actions to count?
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
Purpose of role:
The Change and Transformation Manager will lead strategic initiatives within the Transaction Banking division, focusing on optimizing Client Implementation processes through offshoring. This role requires a dynamic leader who can drive change, work with cross-functional teams across the APAC region, and ensure seamless integration of offshored operations to enhance efficiency and service delivery.
Job description
Strategic
- Develop and implement change management strategies to support standardization of offshoring initiatives across the region.
- Collaborate with senior management to align offshoring strategies with business objectives and new products to market.
Change Management:
- Lead and manage end-to-end project delivery for offshoring initiatives, ensuring projects are completed on time and within budget.
- Perform deep dive and document existing processes and procedures to formulate, rationalize and propose a new Regional Standardized Operating Model to improve internal efficiencies and improved client onboarding experience.
- Coordinate with various departments to ensure smooth transition and integration of offshored processes.
- Design and implement new digital workflow tool(JIRA) to allow visibility and tracking of client implementation cases across the region.
Stakeholder Engagement:
- Engage with key stakeholders to gather requirements, address concerns, and ensure alignment with business goals.
- Facilitate communication between onshore and offshore teams to maintain transparency and collaboration.
Risk Management and Compliance:
- Identify potential risks associated with offshoring and develop mitigation strategies.
- Ensure compliance with regulatory requirements and internal policies related to offshoring.
Performance Monitoring and Reporting:
- Establish KPIs to measure the success of offshoring initiatives and report on progress to senior management.
- Continuously assess and improve offshored processes to enhance performance and efficiency.
Team Leadership and Development:
- Lead and mentor a team of professionals, fostering a culture of continuous improvement and innovation.
- Provide training and support to ensure team members are equipped to manage offshored operations effectively.
Job requirements:
- Bachelor’s degree in Business Administration, Finance, or similar field.
- Minimum 5 years’ experience in change management and transformation within the banking sector, in transaction banking.
- Experience in project management with a track record of successful offshoring initiatives.
- Excellent communication and interpersonal skills to engage with stakeholders at all levels.
- Ability to work in a fast-paced environment and manage multiple priorities.
Skills & Knowledge :
Knowledge
- Effectively manage change and transformation initiatives within the transaction banking domain
- Process Optimization
- Project management
- Workflow Tools (JIRA)
Skills
- Strong communication and interpersonal skills to work with cross-functional teams.
- Good analytical skills, ability to learn existing processes quickly and identify opportunities for improvement.
- Intermediate proficiency in MS Office (PowerPoint & Excel).
- Strong written and spoken English proficiency is needed.
- Ability to work efficiently in a team and independently.
- Problem solving and logical thinking.
Attributes
- Critical Thinking
- Highly organized
- Detail-oriented
- Resourceful
- Innovative
- Driven
Mitsubishi UFJ Financial Group (MUFG) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long-term growth and success. MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender.
