Support policy enforcement operations by handling ad escalations, conducting investigations, assisting teams, and maintaining communication with stakeholders to ensure compliance and safety.
Spotify Trust & Safety is dedicated to creating a platform that’s safe for users, creators, and advertisers and true to our values.
We are seeking an outstanding Associate Ads Support Specialist to join our growing Monetization Policy Enforcement Operations team at Spotify for the next six months, with possible extension. This individual will support our day-to-day policy enforcement operations, including handling ads related escalations, providing feedback to Sales on potential campaigns, handling urgent escalations, and maintaining a strong feedback loop among key cross-functional team members in order to help ensure Spotify is a safe and positive experience for everyone!
What You'll Do
- Triage and handle high profile and/or time-sensitive escalations, including communication with internal and external partners.
- Handle cases in queues daily to ensure we are meeting campaign deadlines.
- Conduct objective and timely investigations into reported or questionable content to ensure compliance with Spotify’s Ads and Monetization policies.
- Help develop ads operations strategy, especially around internal knowledge management and education for Sales, Reseller, and other operations teams.
- Work closely with key cross-functional team members (i.e., Ads Leadership, Ads Business Ops, Policy, etc.) to improve escalation processes, enforcement workflows, and tooling.
- Support vendor and operations teams through enforcement guidance and training.
- This role may require some weekend or holiday coverage on an on-call basis (based on potential press cycles, internal / external ads escalations, etc.).
Who You Are
- Experience in an operations role supporting advertisement and monetization ops, brand safety, content moderation, and online safety issues.
- Experience driving urgent and high-priority cases through process to resolution. Able to handle high stress situations and communicate effectively.
- Excellent collaboration and interpersonal skills; able to navigate complex issues and passionate about helping Spotify users and creators.
- Excellent communication skills; experience representing your team on escalations and able to synthesize complex information for all audiences.
- Passionate about building a safe space for our users and creators; has a strong. understanding of the online safety landscape, especially issues related to brand safety and advertising.
- Great teammate with the ability to operate autonomously as well as a fast-learner who thrives in a fast paced, high impact environment. Proactive to take on escalations and help teammates during urgent situations.
- Strong time management and problem-solving skills with a keen attention to detail.
- Experience working with sensitive and disturbing content.
- Fluency in English is required; proficiency in other languages is a strong plus.
- Experience with Salesforce, Looker, and AI tools are a plus.
Where You'll Be
- This role is based in Singapore.
- We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home.
Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.
At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know - we’re here to support you in any way we can.
Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service.
Top Skills
Ai Tools
Looker
Salesforce
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