Assistant VP, SWIFT Operations

About UOB

United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values – Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.

Job Description

We are seeking an experienced SWIFT Operations professional to support and oversee SWIFT-related operations within Wholesale Banking Operations. The role involves managing SWIFT message processing, driving automation and straight-through processing initiatives, supporting business continuity

arrangements, and ensuring operational excellence through strong stakeholder engagement and risk management.

Responsibilities

• Manage and oversee the timely and accurate routing of Incoming SWIFT messages, including sending messages and message screening support.
• Partner with offshore team and technology stakeholders to ensure smooth SWIFT operations and support system parameter maintenance.
• Act as backup support to offshore teams during business continuity events and contingency situations
• Drive Straight-Through Processing (STP) initiatives.
• Preparation of Business Internet Banking User ID letters and mailing to clients, and token imports
• Perform SWIFTNet Security Officer responsibilities, including PKI security administration, SWIFT billing, and support for SWIFT-related products and services.
• Support MEPS+MAS Liaison in industry testing, regulatory coordination, and operational activities relating to payment and messaging infrastructures.
• Supervise operational activities, provide guidance and training to team members, and ensure adherence to operational procedures and service standards.
• Collaborate with internal stakeholders to resolve operational issues, customer concerns, and process exceptions.
• Support the other teams in CAS in day-to-day processing within established SLA in compliance with regulatory laws, internal policy and procedures.
• Partner with and communicate effectively with other functions (Middle Office, Relationship Managers, Branches) to deliver quality service that exceeds customers’ expectations.
• Strong commitment and drive to Eliminate, Simplify and Automate process.

Requirements

• Bachelor Degree/ Diploma-holder
• At least 5 years relevant experience. Good knowledge of SWIFT messages.
• Able to multi-task and work under tight deadlines
• Sound judgement and initiative
• Good analytical and problem-solving skills
• Able to work with minimal supervision and a team player.
• Good communication and interpersonal skills
• Able to work independently and in a team
• Excellent interpersonal and communication skills
• Proficient computer skills. Those with working experience with Excel VBA, Macros will have an added advantage.

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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