Senior Officer / Manager , Product Support - e-Platforms Business Analyst, Global Markets / Global Business Management

About UOB

United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values – Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.

Job Description

The candidate(s) will report into the Global Markets/Global Business Management/Product Support Department as part of the e-Platforms implementation team and will primarily be responsible for new system implementation, maintenance and daily Business-As-Usual support of Global Markets front-end sales and trading platforms. His / Her responsibilities include:

JOB SCOPE

Key responsibilities

• Working with front office traders to understand the business needs for real-time trading & risk management, involving systems meant for electronic dealing, algorithmic trading, commercial FX sales, client internet platforms etc
• Translating new front office requirements into proper Business Requirements Documents
• Working with Technology to participate in system design, user acceptance test, troubleshooting and ensuring that new front office platform needs are being met in any implementation.
• Provide presentation and knowledge sharing to all downstream users for new product rollouts
• Working with Operations, Risk, Finance divisions and other BMS teams to create a seamless end-to-end process covering all aspects of the trade life cycle
• Regular communications with front office on implementation activities that requires their attention
• Investigate and deduce issues raised by FO relating to trading systems and work process
• Collaborate with vendor to resolve system issues, making sure all issues are addressed effectively and timely
• Provide training on the proper use of front office platforms
• Actively manage all user queries on functional, system or processes, and ensuring that all cases are logged, closed or worked upon appropriately on a daily basis.
• Process documentation
• Meeting tight deadlines and schedules

EXPERIENCE & QUALIFICATIONS

• A degree in Business, Finance, Computer Science, Technology and relevant discipline from reputable institutions.
• Technologically savvy with a strong interest in new technology.
• A minimum of at least 3 years’ work experience in front office support or middle office role.
• Good knowledge of Treasury Products.
• Basic knowledge of Treasury workflow.
• Knowledge of electronic trading platforms is an advantage.
• Knowledge of Treasury applications, in particular Murex is an advantage.
• Strong analytical and problem-solving skills.
• Strong presentation and meeting skills.
• Good Design Thinking skills.
• Highly resourceful, self-motivated and conscientious with excellent verbal and written communication skills.
• Proactive and has initiative to thrive in a fast-paced environment to deliver and meet deadlines.
• Good user relationship management.
• End-user focused and empathy.

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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