Assistant Vice President / Vice President, Group Payment Operations: Payments Initiatives / Transformation

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

 Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

 We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

General Description

We are seeking a strategic and results-driven professional to lead payment transformation initiatives across Group Payment Operations. This role will be responsible for driving business, regulatory, and industry-led payment initiatives while enhancing operational efficiency, resilience, and client experience. The successful candidate will partner closely with Product, Technology, Operations, Risk, Compliance, and Business stakeholders to deliver innovative payment solutions, support the Bank's strategic objectives, and ensure operational readiness for emerging payment trends and market developments. The role requires a strong blend of transformation leadership, stakeholder management, project execution, and payments expertise to drive continuous improvement and sustainable business outcomes.

Key Responsibilities

Service Delivery & Change Leadership

• Drive business, regulatory, and industry-led payment initiatives across domestic and cross-border payment ecosystems, ensuring timely implementation, operational readiness, and alignment with the Bank's strategic objectives.

• Lead end-to-end payment transformation programmes focused on automation, straight-through processing (STP) uplift, process simplification, operational resilience, and service excellence to enhance overall operational effectiveness.

• Partner closely with Product, Technology, Compliance, Risk, and Business stakeholders to deliver strategic payment initiatives, regulatory mandates, and market infrastructure changes while ensuring effective governance and control.

• Champion innovation and continuous improvement by identifying opportunities to optimize processes, eliminate manual touchpoints, reduce operational risks, and improve client experience across the payment value chain.

• Conduct impact assessments and drive implementation of emerging payment capabilities, industry standards, and market developments to ensure the Bank remains competitive and future-ready in the evolving payments landscape.

• Establish and monitor transformation performance metrics, including productivity gains, STP improvements, control enhancements, service quality, and cost efficiencies to measure business value realization and support strategic decision-making.

• Represent Group Payment Operations in strategic forums, industry working groups, and cross-functional transformation programmes, advocating operational requirements and influencing the successful delivery of payment initiatives.

• Develop and maintain the Payments Transformation roadmap, ensuring initiatives are prioritized, governed, and executed in alignment with business strategy, regulatory expectations, and market developments.

• Leverage AI, data analytics, digitisation tools, workflow insights, and transformation metrics to identify process gaps, shape automation opportunities, and deliver measurable uplift in efficiency, controls, resilience, and service performance across Payment Operations.

Qualifications

• Bachelor’s degree in Business, Finance, Information Systems, Engineering, Operations Management, or a related discipline.

• Minimum 8-12 years of experience in Payments, Banking Operations, Transformation, Change Management, or related functions.

• Strong knowledge of payment products, payment infrastructures, market practices, and regulatory requirements across domestic and cross-border payments.

• Proven track record in leading and delivering strategic transformation initiatives, large-scale projects, or operational excellence programmes.

• Demonstrated ability to drive automation, process optimisation, straight-through processing (STP) uplift, and operational efficiency improvements.

• Strong stakeholder management and influencing skills, with the ability to collaborate effectively across Business, Operations, Technology, Risk, Compliance, and external partners.

• Excellent analytical, problem-solving, and strategic thinking capabilities with a focus on delivering sustainable business outcomes.

• Strong communication and leadership skills, with the ability to manage multiple priorities and drive change within a dynamic and fast-paced environment.

• Technical knowledge and skillset in data analytics, programming languages, AI, Tech infra and/or blockchain is preferred

Side note:

This role requires 100% work in office, based at Tampines

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.