Supports hospitality training and quality assurance for luxury food and beverage operations. Responsibilities include assessing training needs, designing and delivering programs, managing logistics, conducting service-standard inspections, analyzing QA data, preparing reports, developing communication materials, mentoring employees, and coordinating with HR and Learning & Development. The role also supports employee engagement, documentation, financial tracking, process improvements, and organizational initiatives.
WE TAKE YOU ABOVE BEYOND
Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.
Job Summary
The Assistant Manager supports the Hospitality Training & Quality Assurance (HTQA) team in implementing training programs and quality assurance initiatives for Luxury F&B operations. This role focuses on delivering high-quality training, monitoring service standards, and assisting in audits to ensure exceptional guest experience. The position requires strong organizational skills, attention to detail, and the ability to work collaboratively across departments.
JOB SCOPE
Training
- Collaborate with the stakeholders to assess training needs and develop training strategies.
- Design and deliver engaging training programs for that align with organizational goals & objectives.
- Manage training logistics, including scheduling, room setup, and participant registration.
- Actively participate in the development of training materials such as presentations, manuals, and online resources.
- Collate and input data on training budget and resources.
- Compile data from learning needs analysis report and present.
- Provide guidance and support to employees participating in training programs.
- Stay updated on industry trends and best practices in training and development.
- Document learning results from use of knowledge management systems, report activities and capturing information in a systematic manner.
Quality Assurance
- Conduct internal Quality Assurance (QA) inspection aligned to company's service standards for identified business units.
- Support business units in the use of the internal Quality Audit inspection programs, brand service standards, and all related programs and offer support to business units pre, during, and post inspections.
- Analyze QA data to identify training needs and areas of focus and maintain historical QA inspections.
- Manage new and improvement initiatives on property preparedness in delivering above beyond service.
- Using data from Quality Assurance and Rating reports, analyse, curate and prepare reports with key results for stakeholders.
- Ensure completion of internal inspections in accordance with the company’s standards. Present and deliver inspection results, including the support of property improvement stakeholders addressing areas of focus.
- Participate in creative initiatives on communication plans and drive continuous improvements for HTQA's collaterals designs.
- Conceptualisation and development of content and the optimisation of content delivery parameters to attract and engage target audience.
- Lead implementation of communication plans.
- Develop and create design briefs and storyboards based on project requirements
- Uphold and embrace the highest standards as Marina Bay Sands TM by embracing the brand and service culture.
- Comply and follow Marina Bay Sands Workplace Safety and Health Policy practices, policies and guidelines.
- Self – motivation for continuous learning and development.
- Be a Mentor to guide TM on their career and personal goals
- Establish and communicate learning and development plans and opportunities to enhance staff work performance.
- Create a pleasant working environment that inspires the team and cultivates OneMBS culture.
- Review TMs performance and provide constructive feedback to achieve organizational goals.
- Administer and monitor the training and development of TMs, specifically the new Team Members.
- Liaise with Human Resources (HR) Department and Learning & Development for all HR related activities.
- Attend scheduled departmental meetings as required.
- Prepare reports (daily/weekly/monthly) as stipulated by management.
- Review systems and processes for workflow and productivity improvement.
- Contribute ideas and cooperate in the execution of on-going initiatives.
- Support Sands Cares and Sustainability programs.
- Perform any other duties and responsibilities as and when assigned by Management.
JOB REQUIREMENTS
Education
- Minimum GCE O Level.
- Diploma or Qualifications in Hospitality Management from a recognized institution is an added advantage.
- Qualifications in Adult Learning & Development from a recognized institution is an added advantage.
Required Experience
- Minimum 4 years’ experience in the same capacity.
- Be ready to work on weekends, public holidays.
- Minimum 3 years’ operation experience or held trainer role in a luxury fine dining environment
Competencies
- Capable of using Microsoft Office applications and presentation skills.
- Having a good command of spoken and written English, and any additional language is an advantage.
- Pays attention to details and has strong customer service skills.
- Mature, meticulous, resourceful, organized, and able to work independently.
- A team player and takes initiative to assist other Team Members when required.
- Have impeccable follow-through; and “Can Do” attitude and mindset.
- Good guest relations and problem-solving skills.
- Good planning and execution skills.
Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.
Marina Bay Sands Pte. Ltd. Singapore, Singapore, SGP Office
Singapore, Singapore
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