Assistant Manager, Strategy & Ops, Mobility

Company Description

About Grab and our workplace

Grab is Southeast Asia’s leading superapp. We are dedicated to improving the lives of millions of users across the region by providing them everyday services such as deliveries, mobility, financial services, enterprise services and others. More than that, we provide the opportunity for them to have a better life. And that aspiration starts inside Grab because we believe in a seamless blend of work and home life, making every aspect of life better for all.

Guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles—the 4Hs: Heart, Hunger, Honour and Humility—we work to create economic empowerment for the people of Southeast Asia. With our unwavering commitment to our values, we believe that we're more than a service provider; we're agents of positive change.

Job Description

Get to know the team:
The Strategy & Ops team is responsible for overseeing and growing the Singapore Mobility business (JustGrab, GrabCar, GrabCar Premium etc.). This includes formulating and executing on strategy around demand (passengers), supply (driver-partners), pricing & marketplace, while also undertaking product rollouts and special projects.

More specifically, we are looking for an enthusiastic individual possessing strong problem solving and analytical skills to join the team. Projects managed by the team often involve creative problem-solving, analysis using large data sets and deriving insights to formulate high-impact solutions.

Get to know the Role:

• Utilize both strategic and analytics toolkits to deliver data-driven business insights and recommendations to senior leaders to act upon (e.g. customer segmentation, demand / supply strategy/initiatives, pricing, marketplace optimization)
• Plan and structure analysis of marketplace issues (e.g. demand, supply, pricing) to optimize for business objectives (e.g. revenue / profit growth, service health)
• Lead high-impact special projects end-to-end involving skills such as problem structuring, analysis, project management, communication & stakeholder management
• Work in a team to solve business-critical issues through rigorous analysis, big picture thinking with consideration for operational detail
• Oversee execution on initiatives with meticulous attention to cross-functional requirements including operations, marketing / communications, driver-partner relations, regulatory compliance etc.
• Collaborate with teams across multiple functionalities including Product, Regional strategy, Partner Operations and Marketing to execute on high-impact initiatives

Qualifications

The Must-Haves:

• A bachelor’s degree in Economics / Statistics / Business / Information Science / Engineering or a related field
• Minimum 2-5 years of relevant working experience - for example, Consulting, Strategy, Analytics, Business Intelligence roles (especially in tech companies)
• Proficiency in Excel and data analysis; vivid storytelling skills with Powerpoint
• Strong business acumen - ability to articulate complex analyses and translate these to actionable business insights
• Effective communication and collaboration skills
• Basic proficiency in SQL (Python is a bonus)
• Problem solving & can do attitude - Willing to learn quickly and understand the root cause of problems; able to work with a multidisciplinary team to propose creative solutions
• Attention to detail
• High adaptability to change; able to pivot quickly from long-term thinking to immediate action tactical response

Additional Information

Benefits at Grab:

We care deeply about your well-being and are committed to supporting you every step of the way. Here are some of the global benefits we offer:

• Protect and provide for your loved ones with peace of mind, knowing we have your back with Term Life Insurance and comprehensive Medical Insurance.
• Craft a benefits package that suits your unique needs and aspirations with GrabFlex, because we believe in empowering you to thrive.
• Embrace the magic of new life and create lasting memories with your family through Maternity and Paternity Leave.
• Life can be overwhelming, but you're never alone. Our confidential Grabber Assistance Programme is here to guide and uplift you and your loved ones through life's challenges.
• Your well-being is our priority. Benefit from our holistic well-being initiatives through Wellbeing@Grab, including health programmes, informative webinars, and vibrant carnivals.
• Achieve a harmonious work-life balance with our FlexWork arrangements, allowing you to adapt and thrive in your personal and professional life.

We’ve got many different benefits hyper localised in each country. Speak to your recruiter during your interview to find out more.

What we stand for at Grab:

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique. If you require accommodations to fully participate in the recruitment process, you are encouraged to include your request(s) when applying.

We deliver the greatest impact and ideas when we bring together diverse perspectives. It is what enables us to spread opportunities to Grabbers and our partners. It’s not a box-ticking exercise; it’s who we are