Assistant Manager, Partnerships (Key Accounts)

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. 

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

The Partnerships Assistant Manager role exists to drive change management internally and externally, strategically collaborating with both internal and external stakeholders to achieve favorable outcomes for our company in Singapore. This includes contractual negotiation, operations change management and even financial analysis not just within the account, but likely across the entire company as the volumes typically are impactful to the entire company’s P&L.

Responsibilities

• Proactively contribute to the growth and development of the team by fostering a culture of continuous learning, providing mentorship, and supporting individual career progression
• Uncover opportunities for additional revenue growth within client relationships.
• Conduct financial analysis and recommend quotations or solutions to attain business objectives; substantiate proposals to internal senior management and persuade clients to embrace such recommendations.
• Enhance the profitability of partnership accounts by consistently assessing business processes and resource utilization across the entire organization.
• Foster effective communication between internal and external stakeholders, ensuring optimal resource utilization aligned with forecasts and load balancing.
• Proactively navigate and manage changes among both internal and external stakeholders.
• Collaborate and communicate closely with internal departments to guarantee the satisfaction or effective management of customer needs.
• Lead and oversee project management initiatives, coordinating both operational and technological changes to ensure seamless integration and successful implementation within the organization.

Requirements

• Bachelor’s Degree in any relevant field
• At least 4 years experience in strategic account management, with a proven track record of successfully managing and growing key accounts.
• Experience in managing a cross-functional team, and relationships across various levels of cross-functional stakeholders
• Strong understanding of business considerations and concepts
• Customer obsessive approach to solutions design pre-empting needs and value creation opportunities
• Strong knowledge and experience in backend and frontend technologies
• Excellent communication skills
• Self-Starter and passionate to learn new digital (or other) solutions and trends in industry
• Demonstrate ability to structure complex problems, independently source for solutions

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