The Assistant Manager in Operations Management oversees technical service and support for gaming products, manages staff and service contracts, and ensures customer satisfaction. Responsibilities include maintenance of inventory, logistics coordination, and fulfilling administrative tasks while upholding safety and compliance policies.
Gaming:
Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.
Position Summary
Essential Duties and Responsibilities
- Technical service, support and installation of all LNW products across assigned areas.
- Practice hands-on skills and knowledge across all product lines
- Overview and management of staff required for existing service contracts in assigned areas – review efficiencies and customer feedback.
- Maintain company confidentiality by following policies, procedures and compliance policies Practice tactful, diplomatic, and polite customer service skills.
- Observable and proven utilization healthy process practices in response management and support escalation
- Visible use of project management skills to drive progression and result
- Identify people challenges and issue to resolve and/or escalate to superior as appropriate
- Balance to maintain a healthy, high moral, good spirited work atmosphere
- Continuous coaching and mentoring to develop and optimize individual and team capability
- Complete independence for day to day operation to manage customer expectations and satisfaction with our team’s technical deliveries - contracted preventive maintenance, troubleshoot service requests and installation
- Maintain a clean and effectively-stocked warehouse for good inventory management practices, receipt and dispatch of all parts and serialized equipment into Singapore company.
- Ensure that tools and equipment are kept in proper, safe, and working condition
- Co-ordinate all logistics requirements for any Singapore in or outbound deliveries
- Handle any administrative tasks required for the normal operations of the office
- Follow Government stipulated Occupational Health and Safety procedures in the workplace.
- Reduce / Control operating costs.
- Business travel may require from time to time for product compliance, game show setup, trainings, installation
- Possess ability to adapt and change.
- Perform other duties as assigned.
Qualifications
Training and/or Experience
- Experience in a technical / service related field and in the gaming industry highly desirable
- Degree in a technical field highly regarded
Knowledge / Skills / Abilities
- Basic mechanical assembly skills/aptitude.
- Observable and proven advanced customer service skills, including the ability to defuse volatile situations.
- Pleasant personality, with the ability to maintain composure under stress.
Education
- Minimum four years’ experience – (observed ability to perform pro-actively, independently, and with leadership, accompanied with the relevant gaming product skills/knowledge at an advanced level).
- High school certificate or equivalent
- Hold and maintain a valid driver license in the jurisdiction employed.
- Ability to obtain/maintain a valid gaming card/license.
Requirements
- Hold and maintain a valid driver license in the jurisdiction employed.
- Ability to obtain/maintain a valid gaming card/license.
Working Conditions
- The work conditions are representative and typical of similar jobs in comparable organizations.
- Actively co-operate and comply with the company’s work health and safety policy and program to ensure own health and safety and the health and safety of others in the workplace
- Ensure compliance with safe work practices
- Ensure not to put self and others at risk
- Use and maintain equipment properly and ensure that the work area is free of hazards
- Report all incidents, injuries and near misses
- Report any hazard or accident to the supervisor or manager as soon as it becomes apparent
- Advise your manager if you do not believe you have the skills, training or equipment to safely perform your duties
Top Skills
Inventory Management Software
Logistics Coordination
Product Installation
Technical Service
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