Assistant Manager, Office Operations

ESR Real Estate Services Management (previously known as APM Property Management) is part of the ESR Group (the “Group”). The Group is APAC’s largest real asset manager powered by the New Economy and the third largest listed real estate investment manager globally.

With US$140 billion in gross assets under management (AUM), the Group’s fully integrated development and investment management platform extends across key APAC markets, including China, Japan, South Korea, Australia, Singapore, India, New Zealand and Southeast Asia, representing over 95% of GDP in APAC, and also includes an expanding presence in Europe and the U.S.

MAIN RESPONSIBILITIES & ACCOUNTABILITIES

As the Centre member of the office Operations Team, the candidate needs to possess strong interpersonal skills and work with people of all levels. He/she will be responsible for leading his/her Office Tower Operations Team.

Coaching Executive and Property Officers in terms of technical building skills as well as tenancy management procedures. Settlement of disputes and claims from various stakeholders and incident management are to be equipped with the candidate.

As the city is multi-strata owned, the candidate needs to be conversant in BMSMA to be able to manage different property owners and stakeholders. He/she needs to be conversant in the by-laws of the MCST to guide the team in handling issues relating to Strata management matters.     

Scope of Responsibilities:

• Maintenance and Operations:

-       Formulate daily operations and maintenance strategy of the office towers, ensuring all facilities are in immaculate condition.

-       Work allocation and lead office team in daily and cyclical maintenance for the upkeep of the office spaces, ensuring a safe and conducive mall environment for all stakeholders.

-       Implement preventive maintenance programs to eradicate downtime and extend the lifespan of equipment and infrastructure to legendary proportions.

• Safety and Compliance:

-       Ensure all complies with all local regulations, BMSMA (Building Maintenance and Strata Management Act) and By-laws of the MCST including exemplary health and safety standards.

-       Conduct regular safety inspections and audits to identify and obliterate potential hazards.

-       Develop and implement emergency response plans and procedures with unmatched efficiency.

-       Assume the role of FSM for Towers and coordinate efforts in fire and safety related activities among internal and external stakeholders.

• Budget Management:

-       Prepare and manage the facilities budget, ensuring cost-effective use of resources and checks.

-       Monitor expenses and negotiate contracts with vendors and service providers to achieve the best value for the building.

-       Identify and plan for Capex items, sinking Fund and Cyclical replacement works for building components

-       Monitor utilities arrears of tenants and taking necessary steps to orchestrate recovery of monies owed to control exposure for the MCST

• Energy Management:

-       Adhere and coach team to achieve Environment and energy targets and comply to ESG of the corporation.

• Tenant Relations:

-       Guide Office operations Team on tenancy matters in terms of day to day operations and fit out.

-       Engage occupiers to better understand the needs and values in order to achieve improved level of satisfaction.

• MCST Management

-       To manage different stakeholders of MCST and enforce necessary by-laws to safeguard interest of the MCST. Include and not limited to amendment, addition and creation of by-laws.

-       Assist in conducting of necessary EOGMs, AGMs and package for Annual General Meetings and ensure successful including hosting and engaging Sub proprietary owner.

-       Ensure and verify the accuracy of License Agreement between stakeholders and MCST to safeguard the interest of MCST.

• Term Contract management:

-       Oversee the management of Term contracts and renewals to ensure delivery and consistent performance of Term vendors.

-       Plan and strategize contract procurement and to ensure timely procurement process.

• Diploma or Degree in Building, Facilities, Estate Management, M&E or equivalent.
• Minimum 5 to 10 years of experience in building Management
• Experienced in MCST (Management Corporation Strata Title) buildings and familiar with BMSMA (Building Maintenance and Strata Management ACT)
• Good interpersonal and communication skills to achieve excellent relationships with Team Members, tenants and service providers.
• Possess initiative and a positive working attitude.
• Willing to work beyond standard operating hours, when required
• Strong verbal and written communication skills.
• Proficient in Microsoft office, PowerPoint, Excel