Assistant Manager, Ecosystem Payments

Company Description

About Grab and our workplace

Grab is Southeast Asia’s leading superapp. We are dedicated to improving the lives of millions of users across the region by providing them everyday services such as deliveries, mobility, financial services, enterprise services and others. More than that, we provide the opportunity for them to have a better life. And that aspiration starts inside Grab because we believe in a seamless blend of work and home life, making every aspect of life better for all.

Guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles—the 4Hs: Heart, Hunger, Honour and Humility—we work to create economic empowerment for the people of Southeast Asia. With our unwavering commitment to our values, we believe that we're more than a service provider; we're agents of positive change.

Job Description

GET TO KNOW THE TEAM

The Regional Ecosystem Payments team oversees, shapes and drives the overall strategy and growth initiatives of money movement for the Grab ecosystem across Southeast Asia. Our team is at the heart of digital innovation, focused on simplifying payments through secure, seamless solutions like e-wallets, card payments, and digital banking. The team drives decision making, ensuring major initiatives generate the maximum value for the Grab ecosystem - both in driving down costs or generating incremental revenue.

GET TO KNOW THE ROLE

We are looking for a driven and collaborative individual to support us to develop Grab’s payments strategy for the region. The role will be responsible to support Grab’s Ecosystem Payments team by: 

1. Identifying new opportunities to driving down cost of acceptance for Grab through understanding the payments industry and what drives cost of payment processing across various payment methods and across the markets

2. Driving cashless payment adoption through understanding the top payment method in each market, as well as understanding consumer payment trends globally

Reporting to the Head of Ecosystem Payments, you will work with country leads and other functions in supporting the strategy and key initiatives to ensure we build a reliable and cost effective payment rails for Grab. This role challenges you to merge analytical precision with creative innovation to foster growth and engagement across different customer segments, directly contributing to the evolution of cashless transactions in the region.

Key activities include:

• Support the development of strategic business priorities, based on internal & external analysis. This could require building a robust financial model, leading to actionable functional deliverables and re-allocating business portfolios to align with market opportunities

• Drive alignment on our strategy to build reliable and sustainable payment flows for Grab. Work with product, tech, operations and other stakeholder teams to review product flows, and refresh our thinking on the payments infrastructure for the Grab platform

• Drive analysis and planning of high impact strategic topics e.g. providing a fact base, problem identification, structured problem solving, advising on implementation

• Scanning the business environment with respect to competitive market trends to drive business insights and identify key growth opportunities for the company that will build sustainable competitive advantages. 

• Work independently with analytics and other relevant teams to develop business metrics, analyse performance, derive actionable insights, drive iterations, and communicate progress & impact across the organization.

• Crafting reports and presentations for leadership that effectively communicate trends, patterns, insights, and forecasts with a well-structured storyline

Qualifications

The Must-Haves

• You have a strong academic track record and have at least 2-4 years’ experience in banking, fintech or consultancy

• You are intellectually curious, highly analytical and passionate about solving problems – love to investigate data to identify root causes and key patterns that could generate valuable insights

• You showcase solid spoken and written communication skills and ability to influence and persuade at the executive level through communication and presentation materials

• You are results-oriented, impact-focused and can thrive in a fast-paced and fluid environment

• Your fluency and knowledge of the cultural nuances in Asian Markets will be an advantage

Additional Information

Benefits at Grab:

We care deeply about your well-being and are committed to supporting you every step of the way. Here are some of the global benefits we offer:

• Protect and provide for your loved ones with peace of mind, knowing we have your back with Term Life Insurance and comprehensive Medical Insurance.
• Craft a benefits package that suits your unique needs and aspirations with GrabFlex, because we believe in empowering you to thrive.
• Embrace the magic of new life and create lasting memories with your family through Maternity and Paternity Leave.
• Life can be overwhelming, but you're never alone. Our confidential Grabber Assistance Programme is here to guide and uplift you and your loved ones through life's challenges.
• Your well-being is our priority. Benefit from our holistic well-being initiatives through Wellbeing@Grab, including health programmes, informative webinars, and vibrant carnivals.
• Achieve a harmonious work-life balance with our FlexWork arrangements, allowing you to adapt and thrive in your personal and professional life.

We’ve got many different benefits hyper localised in each country. Speak to your recruiter during your interview to find out more.

What we stand for at Grab:

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique. If you require accommodations to fully participate in the recruitment process, you are encouraged to include your request(s) when applying.

We deliver the greatest impact and ideas when we bring together diverse perspectives. It is what enables us to spread opportunities to Grabbers and our partners. It’s not a box-ticking exercise; it’s who we are.