ASSISTANT IT MANAGER, OPERATIONS

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Unleash your potential with us, and join us as we create joy and excitement in our global community to empower people to express themselves freely through fashion.

We are looking for a proactive and detail-oriented Assistant IT Manager (Projects and Operations) to support regional IT initiatives, oversee application operations, and ensure successful project delivery across multiple markets. The role involves hands-on support of enterprise applications, coordination of system enhancements, and participation in overseas project rollouts within the retail and eCommerce space.

Job Responsibilities:

• Assist in the planning, execution, and monitoring of IT projects, including regional deployments and rollouts across overseas markets

• Provide application support for core systems, including POS, ERP, CRM, and WMS - troubleshoot issues and ensure business continuity

• Manage small-scale development and enhancement initiatives for web applications and system integrations

• Collaborate with cross-functional teams to gather business requirements, propose solutions, and coordinate with internal/external development teams

• Work closely with HQ and local IT teams to support system implementation, testing, training, and go-live activities in overseas subsidiaries

• Maintain documentation and track service levels for operational support and change management

• Participate in the development and refinement of IT operational procedures, standards, and best practices

• Travel may be required to support project implementation and system support in overseas offices

Requirements:

• Bachelor’s degree in Computer Science, Information Systems, or a related discipline

• 3–5 years of experience in IT support, systems enhancement, or project coordination

• Familiarity with key enterprise platforms: POS systems (e.g., Oracle Xstore), ERP (e.g., SAP), CRM (e.g., Salesforce), OMS

• Hands-on experience with basic programming or scripting (Python preferred) is a plus

• Strong understanding of retail, eCommerce, or supply chain operations

• Experience supporting regional markets or overseas operations is advantageous

• Good communication skills and the ability to work with cross-cultural, cross-functional teams

• Experience with system integration (e.g., API, middleware)

• Familiarity with ticketing systems and ITIL-based support workflows

• PMP or Agile certification is preferred

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