Assistant Customer Order Specialist

Job Description:

Airbus Avionics is an Original Equipment Manufacturer within Airbus, responsible for avionics and radomes products for aircraft.

Airbus Avionics headquarters are located in Toulouse. With the objective to increase customers proximity, Airbus Avionics has set up facilities in Singapore and Miami offering regional Customer Support, warehousing and repair capabilities. Repair capabilities exist as well in Kuala Lumpur and China (Beijing, & Jinjiang). Over the past 10 years Airbus Avionics has provided spares and repairs support to all customers in the Asia-Pacific region from Singapore.

Job Objectives

The jobholder is responsible for managing repair activities provided to customers on timely manner and update EXCEL/SAP databases with repair activity report data.

Job Responsibilities

• Assist in following up repair progress status
• Collect all repair activity inputs for regional weekly reporting and invoicing (repair status and repair performance)
• Ensure customer satisfaction and contributes to ranking in Top 3 of supplier rating
• Manage Repair Orders in SAP and/or MS Access and updates repair data files in preparation of weekly reporting and invoicing
• Process Purchase Orders received from repair stations in SAP
• Monitor Spare Part stocks in Singapore and liaises with Toulouse to ensure appropriate replenishments when required
• Contribute to 24/7 AOG support

Key Deliverables

• Support to daily operations  ensuring liaison with customers, repair stations and Airbus Avionics Head Office
• Repair station activities: invoicing and reporting

Job Requirements

• Diploma holder, with minimum 3 year experience in Sales Administration or Logistics
• Independent, tenacious and solution driven
• Communications skills
• Customer minded
• Ability to speak and write in French, will be a plus

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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