The Application Support team is responsible for providing technical support for all front office and post-trade applications including trade capture, market data, settlement and clearing systems and their associated client applications, as well as overnight risk calculation systems and the business systems used by control and support departments. The team handles all support requests, incidents, problems, and business continuity activities, to ensure the highest quality delivery of services to end users and clients.
The Application Support Analyst is responsible for taking ownership of issues and providing procedural and technical support to various teams and internal/external stakeholders. In addition to driving resolution of day-to-day issues, managing incidents and outages to resolution, this role requires a close partnership with the rest of the infrastructure team, the service desk and the wider IT group.
Marex has unique access across markets with significant share globally both on and off exchange. The depth of knowledge amongst its teams and divisions provides its customers with clear advantage, and its technology-led service provides access to all major exchanges, order-flow management via screen, voice and DMA, plus award-winning data, insights and analytics.
The Technology Department delivers differentiation, scalability and security for the business. Reporting to the COO, Technology provides digital tools, software services and infrastructure globally to all business groups. Software development and support teams work in agile ‘streams’ aligned to specific business areas. Our other teams work enterprise-wide to provide critical services including our global service desk, network and system infrastructure, IT operations, security, enterprise architecture and design.
The Support function provides technical support for all applications. The Application Support team runs a 24/5 global front door to keep us up and running, backed up by business-aligned Support teams that specialise in maintaining their business stream’s applications. Each business-aligned Application Support team works with a corresponding Business Technology and Development team.
Overall Responsibilities
- Provide support for all trading and back-office platforms offered by Marex to both internal and external client base.
- Support business users offering second- and third-line support.
- Create and deploy PowerShell scripts providing a range of business functions.
- Manage new system analysis and implementation.
- Provide incident management per ITIL standards.
- Liaison between technology department and business groups to communicate system changes.
- Manage process and trading system documentation; produce and regularly maintain to a high standard.
- Ensure active tasks retain focus through workflow and prioritisation awareness.
- Manage vendor system upgrades and implementation.
- Manage exchange relationships and project manage mandatory upgrades.
- Manage technical client on-boarding.
- Complete exchange reporting and compliance audits.
- Provide consultative sales support.
- Manage client technical requirements within Marex technology department.
- Complete monthly transactional and volume reporting across all systems.
- Ensure compliance with the company’s regulatory requirements.
- Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with.
- Role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values.
- At all times comply with Marex’s Code of Conduct.
- To ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility.
- To report any breaches of policy to Compliance and/ or your supervisor as required.
- To escalate risk events immediately.
- To provide input to risk management processes, as required.
- The Company may require you to carry out other duties from time to time.
Skills and Experience
- Essential:
- Solid background in Windows, Linux/Unix OS, including SQL and Oracle database architecture
- Must be able to work under demanding conditions with a calm demeanour
- Experience gained in a financial services background, ideally banking
- Ability to work as part of a team in an environment with changing expectations
- Proven ability to show a proactiveness in picking up issues and improving existing processes
- Process-driven and systematic mindset
- Experience with ITIL and change management processes
- Excellent documentation, communication, and organizational skills
- Ability to build strong relationships with Application Development teams and business sponsors
- General front-to-back knowledge of the flow for trading/clearing/operational process in settlement of futures and OTC Energy trade
- Experience in exchange and vendor management with a view to project manage exchange/system critical upgrades
- Knowledge of server-side infrastructure and admin tools to include the following systems: TT, Stellar, Deltix, ATEO, IBM MQ/Algorithmics and ION Suite
- Ability to work shifts patterns (if required)
- Knowledge of Fix Messaging protocol, including support experience
- Knowledge of market connectivity protocols for key global derivative, commodity, cash and equity markets
- Experience in technical onboarding of new APIs and systems
- Prior experience in a consultative sales support role, liaising directly with clients in a technical capacity
- Knowledge and expertise in high frequency trading platforms
- Desirable - Bachelor’s degree in any relevant field
- Excellent verbal and written communication skills
- Desirable:
- Experience working in a regulated environment and knowledge of the risk and compliance requirements associated with this
- Competencies
- A collaborative team player, approachable, self-efficient and influences a positive work environment
- Demonstrates curiosity
- Resilient in a challenging, fast-paced environment
- Excels at building relationships, networking and influencing others
- Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness
