Anti-scam Specialist, Platform, Analytics & Surveillance Operations (PASO), Group Legal, Compliance & Secretariat

Business Function:

Group Legal, Compliance & Secretariat ensures that the bank's interests are protected by zealously guarding and enhancing its reputation and capital. We also work to maintain a good standing with all our regulators, customers, and business partners. We believe that at the heart of business banking is to uphold the values of trust and integrity for all our stakeholders.

Job Purpose:

We are looking for talented & passionate individuals who have an interest in fighting fraud and saving our customers from being defrauded to join our DBS Anti-Scam Team. The DBS Anti-Scam team, formed in July 2020, continues to combat the ever-rising incidence and sophistication of scams, playing a crucial role in preventing financial losses for our customers. As an Anti-scam Specialist, you will assume responsibility for identifying and handling suspicious transactions (remittances/domestic transfers) in real-time and preventing the commission of fraud against our customers.
 

As an Anti-scam Specialist, you must possess excellent analytical skills along with a passion for uncovering the truth, research, discovery, and recovery to help vulnerable and unsuspecting victims. The team is also expected to proactively analyze new ways of detecting and stopping these frauds from commission from time to time.

Job Duties & Responsibilities:

1. Independently assess, intercept, and manage sophisticated fraud transactions, with a particular focus on those leveraging emerging technologies, hybrid attacks combining multiple communication channels, and social engineering tactics.

2. Investigate and mitigate financial losses from increasingly prevalent scam types affecting Singapore, such as phishing scams, job scams, investment scams, e-commerce scams, and government official impersonation scams.

3. Identify victims by asking appropriate questions and providing necessary counselling and education regarding fraud cases.

4. Coordinate effectively with Singapore law enforcement agencies, such as the Singapore Police Force (SPF), and understand and align with relevant regulatory changes and government initiatives in scam prevention and enforcement.

5. Collect information from victims via various interaction methods and analyze/study emerging fraud trends and patterns, including the types of scams prevalent in Singapore. Maintain a comprehensive database of detected/reported frauds for timely retrieval and analysis, potentially utilizing data analytics and machine learning insights.

6. Able to perform rotational shifts, including weekends & public holidays, from 8 am to 12 am daily.
 

Requirements:

1. Good analytical skills with the ability to work independently with minimum supervision in a fast-paced environment and under high pressure is essential.

2. Proven experience as a Fraud Investigator in the financial sector, with a demonstrated understanding of the evolving financial crime landscape, particularly in Singapore.

3. Excellent interviewing skills, including the ability to adapt questioning techniques for victims of technologically sophisticated social engineering and hybrid attacks.

4. Honesty, ethics, integrity, and confidentiality are a must.

5. Strong sense of ownership and pride in your performance, with a critical thinking and problem-solving mindset.

6. Great team player with excellent time-management, interpersonal, and communication skills.

7. Highly adaptable in an ever-evolving digital environment, with a keen interest in keeping abreast of new scam methodologies.

8. Intermediate-level knowledge of MS Office, especially Microsoft Excel and PowerPoint, is a must.

9. Strong presentation skills, both written and oral, are required.

10. Professionalism in managing internal stakeholders, building strong rapport, and coordinating across departments and with external law enforcement agencies is key.

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