THE FUTURE IS WHAT WE MAKE IT
Advance Software Engineer (Honeywell Building Operation Center)
Singapore, Singapore
Building Automation | Honeywell Building Solutions
THE OPPORTUNITY
In this role, you will combine hands-on technical expertise with team leadership. You will help ensure service-level commitments are met, complex issues are driven to resolution, and operational insights are translated into improvements for customers, field teams, and the platform.
Leadership scope: This position includes people leadership and hands-on technical ownership, with accountability for team execution and service-level performance.
KEY RESPONSIBILITIES
• Lead and manage a team of software engineers, setting clear priorities and helping ensure service-level agreements are met.
• Oversee remote monitoring of Forge cloud applications, with a focus on system health, connectivity, and service performance.
• Guide the triage and analysis of Forge-generated service cases, supporting efficient resolution with Field Service Leaders and Field Service Professionals.
• Take ownership of complex or high-impact connectivity and performance issues, coordinating escalation and follow-through as needed.
• Use Forge data to identify potential Spot opportunities and ensure clear, actionable recommendations are shared with field service teams.
• Promote consistent incident-management practices, operational discipline, and effective knowledge sharing across the team.
• Partner with cross-functional and back-end development teams to improve system reliability, monitoring quality, and customer outcomes.
• Coach team members through technical problem-solving and support continuous capability development.
YOU MUST HAVE
• Diploma or bachelor’s degree from an accredited institution in Electrical, Electronics, Instrumentation, Controls Engineering, or a related technical discipline.
• 3+ years of software engineering experience, with a focus on monitoring and troubleshooting cloud-based applications.
• Working knowledge of a major cloud platform such as AWS, Microsoft Azure, or Google Cloud, including cloud-monitoring tools and practices.
• Experience collaborating with field service teams or comparable operational groups.
• Experience using logging, alerting, and incident-management systems to support timely issue resolution.
• Experience with Building Management Systems and Heating, Ventilation and Air-Conditioning (HVAC) systems.
WE VALUE
• Ability to identify energy waste or sub-optimal HVAC operation and recommend practical improvements.
• Knowledge of cybersecurity best practices for cloud environments.
• Strong analytical and problem-solving skills, with close attention to detail.
• Ability to work independently while collaborating effectively in a distributed team environment.
About UsHoneywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.
