Supports inside sales through quotation preparation, technical specifications, order entry, delivery and payment follow-up, customer communication, and sales reporting. Leads inside-sales specialists, resolves order and shipment issues, maintains customer records in JDE, and manages office and branch administration. Coordinates with product managers, sales directors, manufacturing, customers, agents, and management. Requires business, supply chain, or accounting education; at least three years of relevant experience; trade finance knowledge; Microsoft proficiency; bilingual English and Chinese skills; and ERP experience.
AstenJohnson is the leader in technical fabrics. Our drive to provide the best products and service in our industry is fueled by our associates and their drive to innovate. We want our associates to build careers here and become part of the fabric of our 230 year old company. We offer competitive pay, excellent benefits and a workplace built on respect and purpose.
JOB FUNCTION:
- Quotations / Technical Specs
- Gather technical information from Product Managers
- Get pricing from Sales Directors
- Confirm deliveries from Manufacturing
- Prepare Quotation or Technical Spec in approved format
- Distribute quote to Customer, Key Account Manager, Agents and Management
- Update Proposal Log after quote is made
- Follow-up on Quote or Technical Spec status
Order Entry
- Review PO with Account Manager for variances between order and actual customer requirements
- Enter order into ERP system
- Forward order cards to Product Manager for review and approval
- Send order cards to production
- Produce order confirmation
- Distribute order confirmation to Customer, Key Account Manager, Agents and Management
Follow Up Orders
- Get the L/C’s, monitor ship dates and advise all appropriate parties
- Follow up A/R
- Review order status and highlight problem deliveries to sales
Other Duties
- Lead a team of Inside-sales Specialist. Help to resolve difficult issues on orders, shipment and claims.
- Review and develop Inside-Sales’ team performance.
- Weekly Forecast, Sales & Orders Reporting
- Maintain JDE Customer Address Book
- Administration duties – office and branches management, including liasing with tax agent, company secretaries and local authorities of branches.
Experience & Background
- Qualification –Diploma / Degree in Business Study / Supply Chain Management / Accounting
- Minimum 3 years of experience in similar field
- Experience in L/C, D/P and D/A negotiation
- Efficient in Microsoft applications
- Efficient in English & Chinese
- Good understanding of ERP system
- JDE experience is an advantage
We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
AstenJohnson Singapore Office
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