Accounting Operations Manager

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
What you get to do in this role:

• Drive close optimization and assist with month-end, quarter-end and year-end corporate accounting close activities- including review and approval of journal entries and account reconciliations.

• Drive efficiency, effectiveness, consistency, and scalability within close processes by identifying and implementing opportunities related to thresholds and conventions, close calendar, and timeline; while ensuring completeness, accuracy, and timeliness of accounting data and financial statement results

• Review fluctuation analyses and summarize in management reporting decks.

• Directly manage a team of 3 people and partner closely with additional team members across various locations including U.S.

• Coordinate with external auditors to provide timely deliverables and streamline annual audit processes and testing approaches.

• Partner cross-functionally in investigation and resolving complex accounting issues timely and effectively.

• Track progress against relevant close and accounting operations metrics and key performance indicators in regular business reviews with leadership to support and enable solid business decisions as we continue to evolve the complexity of our operations

• Cultivate strong cross-functional partnerships across Finance to effectively manage the end-to-end close process and enforce policies and procedures to ensure appropriate governance over global processes (e.g., close tasks, balance sheet reconciliations, late entries, out-of-period entries, external audit deliverables, control documentation, etc.)

Qualifications
To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Chartered Accountant - with experience of 5+ years post qualification with a background in Big 4 preferred.
• Strong experience with SAP or other large ERP systems.
• Ability to understand and apply U.S. GAAP and SOX compliance requirements across various processes, driving process and system improvements.
• Excellent Program and Project management skills to lead complex projects across multiple teams.
• Strong relationship-building and influencing skills to drive successful outcomes in cross-functional projects.
• Ability to think strategically, communicate vision, and execute plans to meet business objectives.
• Experience working in a deadline-driven environment with the ability to adapt to change and manage change effectively within your team or organization.

JV20
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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