The Account Support Manager will drive business retention, develop customer relationships, and ensure effective service delivery while monitoring performance standards and managing data integrity.
Company Description
"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 19,000 trained professionals
- 350+ locations worldwide
- Fortune 500
- Globally unified systems
Focus on developing and retaining business for District and Retentionaccounts by uncovering growth potential and building good relationship withcustomers.
JOB EXPECTATIONS & KEY RESPONSIBILITIES
- Dedicate yourself to the success of Expeditors' and the customer using ethical business practices, personal commitment, passion, sacrifice and an obsession with the fundamentals of running the business.
- Develop relationships beyond the main point of contact at all locations.
- Improve your personal knowledge of your customers' supply chain and industry, their financial objectives, and general business goals in order to continually offer value add services. Create a network diagram to support you on this endeavor.
- Initiate value add solutions based on Expeditors service offerings and technology.
- Establish systems requirements (such as EDI) to better improve our customer connectivity and overall customer service.
- Create and deliver effective customer business reviews with emphasis placed on how Expeditors can support customers with achieving their goals and initiatives.
- Establish and monitor performance standards according to agreed KPI's.
- Ensure customer expectations are clearly documented (through SharePoint or Customer SOP) and communicated effectively.
- Highlight and escalate customers at risk.
- Manage integrity of shipment and performance data.
- Ensure rates are kept up to date and communicated effectively to operations and customer either through customer SOP or SharePoint.
- Ensure customer is properly set up in CRM & Customer Account according to CHQ expectations.
- Document all meetings, opportunities and any other customer related information in CRM; and ensure data is accurate and consistent at all times.
- Achieve and maintain acceptable scoring of related KPI measurements including the engagement of corrective measures when applicable.
- Support the Accounts Receivable process of the customer internally within Expeditors.
- Take up additional tasks/ projects as required by CRDM to support the company's goal of business retention.
- University or equivalent business qualifications
- Minimum 3 years Expeditors' or industry experience
- Proven work experience in business retention
- Proficient in MS Office and CRM software
- Ability to communicate up and down management hierarchy with equal effectiveness
- Strong presentation skills
- Strong analytical skills
- Proven problem solving and interpersonal skills
- Charismatic with an ability to connect
ONLY THOSE CURRENTLY RESIDING IN SINGAPORE NEED TO APPLY
All your information will be kept confidential according to EEO guidelines.
Top Skills
Crm Software
MS Office
Similar Jobs
Artificial Intelligence • Fintech • Payments • Financial Services • Generative AI
Lead the development and implementation of anti-fraud capabilities for payment products, overseeing product lifecycle and team management.
Top Skills:
Fraud Detection SolutionsPayments FraudPayments Risk ManagementRisk Analytics
Artificial Intelligence • Fintech • Payments • Financial Services • Generative AI
Lead the development of Airwallex's Payment Applications, defining product vision, strategy, and execution to enhance merchant payment solutions globally.
Top Skills:
CommerceFintechPaymentsSaaS
Artificial Intelligence • Fintech • Payments • Financial Services • Generative AI
Lead the development and implementation of fraud prevention strategies for payment products, overseeing product life cycle and cross-functional teams.
Top Skills:
Financial ServicesFraud PreventionPaymentsProduct ManagementRisk Analytics
What you need to know about the Singapore Tech Scene
The digital revolution has driven a constant demand for tech professionals across industries like software development, data analytics and cybersecurity. In Singapore, one of the largest cities in Southeast Asia, the demand for tech talent is so high that the government continues to invest millions into programs designed to develop a talent pipeline directly from universities while also scaling efforts in pre-employment training and mid-career upskilling to expand and elevate its workforce.