Manage warehouse storage agreements, supplier insurance documentation, and executed contract records. Configure suppliers in WMS, coordinate EDI, ASN, 940, and portal setup, and support onboarding. Serve as the primary supplier contact for operational and systems issues, troubleshooting WMS and EDI problems while coordinating with IT, legal, sales, and operations. Identify recurring issues and recommend process improvements.
Key Responsibilities
Warehouse Storage Agreements
- Review, prepare, and manage Warehouse Storage Agreements (WSAs) and related legal documentation with suppliers
- Work with supplier liability insurance requirements and coverage precedents to ensure consistency across the supplier base
- Coordinate with internal and supplier contacts to resolve contract questions and secure timely execution of agreements
- Maintain organised records of executed agreements, amendments, and insurance certificates
Supplier Setup in WMS
- Configure new suppliers in Crane's Warehouse Management System (WMS), ensuring accurate account setup and data integrity
- Coordinate EDI enablement and customer portal access as part of the onboarding workflow
- Support ASN and 940 submission setup, working cross-functionally with IT and operations to confirm systems are functioning correctly before go-live
- Follow and help refine the established supplier onboarding process to ensure consistent, repeatable setup across all new accounts
Supplier Support & Troubleshooting
- Serve as a primary point of contact for suppliers experiencing operational or systems issues
- Diagnose and resolve problems related to WMS, EDI, or portal access, escalating to IT or other internal teams as needed
- Proactively communicate with suppliers to keep them informed of issue status and resolution timelines
- Identify recurring issues and recommend process or system improvements to reduce future support volume
Qualifications
- Experience in warehouse operations, supply chain, account management, or a related operations role
- Familiarity with WMS platforms, EDI processes, and customer portal systems (or strong aptitude to learn quickly)
- Comfort reviewing and administering legal/contractual documents (prior contract administration experience a plus)
- Strong organisational skills with the ability to manage multiple supplier accounts and deadlines simultaneously
- Excellent written and verbal communication skills; able to explain technical issues clearly to non-technical supplier contacts
- Problem-solving mindset with a bias toward proactive resolution
- Ability to work cross-functionally with IT, legal, sales, and operations teams
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