Coordinates client account management and freight-forwarding operations, including RFQs, business reviews, CRM updates, KPI reporting, service implementation, shipment issue resolution, dashboards, billing accuracy, collections, and discrepancy reconciliation. The role supports client relationships while coordinating across carriers, origin/destination teams, and global offices to improve service execution and operational performance.
Account Management
- Coordinate RFQ/tender processes and execute elements of the regional business plan.
- Build and deepen client relationships; map decision-making structures to align internal resources.
- Prepare agendas, materials, and follow-up for quarterly business reviews and executive meetings.
- Update Vision CRM with meeting notes, action items, feedback, and performance summaries.
- Monitor account KPIs and yields; draft and deliver concise account development reports.
Operations Management
- Support implementation of new services with origin/destination teams; escalate execution gaps.
- Serve as liaison between clients, carriers, and global offices to resolve shipment issues.
- Maintain performance dashboards; track critical milestones and immediately flag exceptions.
- Monitor billing accuracy, assist with collections on past-due invoices, and reconcile discrepancies.
SKILLS & ABILITIES
- Exceptional communication skills, with the ability to build rapport and trust across diverse cultures and time zones.
- Strong analytical mindset; comfortable developing dashboards and interpreting operational data.
- Problem-solver mindset; thrives under pressure and maintains composure when resolving complex logistics challenges.
- Collaborative spirit; adept at influencing stakeholders and driving cross-departmental initiatives.
- Customer-centric attitude; committed to delivering white-glove service and anticipating client needs.
- Continuous improvement focus; always seeking ways to enhance processes, technology adoption, and team performance.
EDUCATION & DIRECT WORK EXPERIENCE
- Bachelor’s degree in Supply Chain, Business Administration, Logistics, or related field.
- 3+ years of experience in logistics operations, client success, or account management, preferably in a freight-forwarding environment.
- Familiarity with shipment tracking systems, carrier management, and international trade documentation.
- Proficiency in data reporting tools (Excel, BI platforms) and CRM software.
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What you need to know about the Singapore Tech Scene
The digital revolution has driven a constant demand for tech professionals across industries like software development, data analytics and cybersecurity. In Singapore, one of the largest cities in Southeast Asia, the demand for tech talent is so high that the government continues to invest millions into programs designed to develop a talent pipeline directly from universities while also scaling efforts in pre-employment training and mid-career upskilling to expand and elevate its workforce.
