Account Manager

Responsible for the account management of existing customers and the development of new sales opportunities in APAC region, converting these to confirmed sales, managing the client through the onboarding process including the contracting process and maintaining a strong collaborative relationship with the client once on board. Liaising with colleagues across Whitespace to ensure all the Client’s ongoing transactional and strategic needs as they pertain to the Whitespace Platform.

Ensure that all internal account management processes are followed, objectives met, Key Performance Indicators managed, and results shared at appropriate forums.

• Account manage existing customer accounts

• Actively seek and convert new business opportunities as appropriate

• Organise workshops for regional clients and communities to implement the Whitespace Platform as a part of a digital strategy for the organisation

• Ensure the timely and successful delivery and implementation of the Whitespace Platform within insurance related organisations / new clients

• Manage the client onboarding process including the management of the Whitespace contracting process through DocuSign

• Build and maintain strong long-lasting customer relationships to ensure all client needs are met both short term transactional and longer-term strategic objectives as they pertain to the Whitespace Platform

• Work closely with the Integrations team to ensure maximisation of revenue generation can be fulfilled through additional offered services

• Organise and deliver Whitespace Platform demonstrations to prospective and existing customers

• Attend, run or assist at customer training demonstrations with other Account Managers

• Operate as the first point of contact for non-technical matters specific to your accounts

• Clearly communicate the progress of weekly/monthly/quarterly initiatives to internal and external stakeholders at relevant meetings

• Record all work using the company’s preferred CRM and DMS system

• Provide support to Senior Account Manager,APAC, the Head of International Account Management, the Head of Account Management, Chief Commercial Officer, as required

• Undertake full account reviews and analysis using preferred company reporting tools

• Regularly update the CRM system with latest revenue projections to support internal revenue forecasting process

• Successfully manage the end-to-end onboarding process for all new customers

• Work closely with the Support team to ensure escalated customer tickets and queries are handled quickly and effectively

• Willingness to work flexible hours at times, based on needs

Compliance & Training

• Adhere to all company & regulatory policies and procedures as instructed

• Carry out all training provided to deadlines prescribed

• Work with compliance on IT relevant areas such as Data Security and Financial Crime

• Execute the responsibilities of a company employee acting in a lawful and ethical manner in accordance with your contract of employment and company staff handbook

• Work with department manager for own professional development, including performance appraisal and identifying and meeting training needs in order to ensure competence and compliance with current regulations

• Extensive experience in local Insurance Markets 

• Proven work experience as a Broker, Underwriter, Account Manager, Key Account Manager, or relevant Sales role within Insurance or insurtech

• Delivering client-focused solutions to customer needs

• Experience of working with underwriter, broking software and digital insurance tools is a plus

• Experience of using Whitespace would be a plus

• Relevant insurance qualification desired but not essential

• Being fluent in English is essential; proficiency in another Asian language would be a plus

• Strong verbal and written communication skills

• Excellent listening, negotiating and presentation skills

• Understanding of stakeholder management

• Intermediate understanding of the risk placement process between brokers and carriers

• Experience with CRM software and MS Office

• Understanding of insurance acronyms and terminology

• Broad understanding of the Insurance Market

• Entry level understanding of the global Insurance Industry

• An interest in technological advances in Insurtech 

• Willingness to learn and be agile in a fast-paced environment

• Ability to operate collaboratively with colleagues is essential

• Ability to listen and retain new information quickly to disseminate to relevant internal stakeholders.

Our People, Our Culture

For more than 50 years, Verisk has helped property and casualty insurers make smarter decisions about risk through AI-powered risk modeling, advanced analytics, and technology solutions spanning the entire policy lifecycle.  We are a leading strategic data, analytics, and technology partner to the global insurance industry, guided by core values of learning, caring, and results while maintaining the highest ethical standards as stewards of the industry's most comprehensive datasets. Learn more about Verisk and what we are doing within the insurance industry. 

When you join Verisk, you become part of a diverse global team with over 7,500 professionals in 30 plus countries, making work that matters. We're certified by Great Place to Work, reflecting our commitment to inclusivity, employee engagement, and wellbeing. At Verisk, your growth is a priority—from professional development and tuition benefits to a supportive, flexible workplace culture, we support your continued growth. 

Our Culture: Explore our inclusive, people-first culture that fosters innovation, collaboration, and belonging.

Awards & Recognition: See why Verisk is consistently recognized as a Great Place to Work™ around the world.

Our Businesses: Learn about the diverse industries we serve — from insurance and energy to financial services and beyond.

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Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk’s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.

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