Job Summary
Job DescriptionWho We Are
We're Australia's leading telecommunications and technology company. With a global presence in more than 22 countries, we have a strong global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.
We are committed to making Telstra the best place to work and creating a diverse and inclusive workplace that works for everyone.
Focus of the Role
As an Account Manager, you nurture the relationships we have built with our clients, supporting them to partner with Telstra to unlock their business and technology challenges. You thrive of growing these relationships and identifying new ways for Telstra to address their strategic needs. Your ability to listen to and deeply understand our customers, combined with your understanding of Telstra’s products and services, sees you deliver exceptional sales moments with our clients. In doing so you contribute to high-value, highprofit sales solutions that directly contribute to Telstra’s growth.
What We Offer
Performance-related pay
Access to thousands of learning programs so you can level-up
Global presence across 22 countries; opportunities to work where we do business.
Other exciting applicable country-specific benefits to be shared as you progress
What You’ll Do
Telstra Enterprise - International Sales & Service provides sales and service support to Telstra's international customers.
As a Account Manager, you draw on expertise in customer account management, deep knowledge of Telstra’s capabilities and products, and leverage your relationship building skills to deliver the following responsibilities:
- Establish, grow and maintain strategic customer relationships through deep knowledge of their business and Telstra’s services/products that deliver exceptional customer experiences, contribute to high NPS and drive profitability.
- Contribute to or lead the development of customer contact/engagement plans that nurture and grow existing customer relationships in order to retain and grow core telecommunications and/or emerging technology revenue for assigned portfolios.
- Apply professional expertise and knowledge of Telstra’s capabilities, market insights, and a deep understanding of the customer’s business strategy to effectively influence and partner with customers to identify new business opportunities.
- Leverage strong interpersonal and negotiation skills to drive commercial, business and technical discussions with customers that present a compelling case for solutions, including articulation of business (Connectivity, colocation, digital infrastructures & security,) benefits to C-Suite executives and key stakeholders.
- Authentically engage and collaborate with stakeholders across Telstra (e.g. Business Development Managers, Solution Specialists, Functional Specialists) to identify, qualify and drive portfolio growth opportunities, seeking support, direction and insights in customer solutions in order to achieve revenue and profitability targets.
- Lead customer initiatives or components of initiatives (e.g. business advisory consulting, workshop facilitation, strategic planning sessions) that drive strategic business opportunities to Telstra and that have a significant degree of impact on portfolio retention and growth.
- Identify and act to address aged debtor risks within delegated customer portfolios, collaborating with relevant areas of the business to manage and resolve issues.
About You
To be successful in the role, you'll bring the following:
- Extensive experience in Telco direct sales selling to Enterprise customers
- In depth knowledge and skills in selling Telecommunications connectivity to enterprise customers (IP VPN, SDWAN, MPLS, DIA)
- Fluency in Mandarin is essential for this role to ensure effective communication with Mandarin-speaking clients and stakeholders.
If you enjoy collaborating with different people and delivering amazing experiences for the customer, we want to hear from you!
As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).
When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.
As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.
We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.
We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team on [email protected] or via the additional contact options found at www.telstra.com.au/careers/diversity-equity-and-inclusion/disability-employment
