The Account Manager at Browzwear is responsible for driving client retention and growth by understanding business needs and developing digital transformation plans. They collaborate with sales teams to support client projects and manage internal resources to deliver solutions, while maintaining strong relationships with stakeholders and ensuring project success.
Description
Browzwear is the leading provider of 3D fashion design, development, and merchandising solutions. Our mission is to revolutionize the apparel industry with our truly disruptive 3D technology, providing the exact tools needed to exploit the extensive opportunities in the market to achieve that goal. We work with some of the biggest and most well-known global companies in the industry.
We are looking for a talented full-time Account Manager to join our growing team. SAAS sales or Garment Merchandiser background will be preferred.
Drive retention and growth among our Clients by understanding their business needs and helping them succeed
- Drive retention and growth among our Clients by understanding their business needs and helping them succeed
- Collaborate closely with Sales to support pilot customers, renewals, and expansion opportunities
- Develop scalable digital transformation plans that will deliver value by embedding 3D into daily workflows, including sharing relevant use cases, best practices, and ensuring business and user readiness
- Prepare, mobilize, and work with internal teams (across our regional and global teams), customer technical teams, client executives, and partners to manage and deliver successful solutions as needed to support the Client’s needs
- Ensure deliverables fall within desired project scope and budget, report progress and identify potential risk to larger business targets
- Maintain a cadence of communicating with Clients about their adoption trends, sentiment, and exploring opportunities for deeper engagement
- Identify opportunities for customers to act as Browzwear advocates (e.g. testimonials, case studies)
- Be a trusted technology advisor to customers and solve complex technical challenges, and establish credibility & build deep relationships with decision-makers and stakeholders within customers’ organization
Requirements
SKILLS & QUALIFICATIONS
- Bilingual English + Vietnamese
- 5+ years in a Relationship Management, Account Management, or similar role
- Exceptional communication and presentation skills needed to liaison and network with a range of stakeholders including Clients, colleagues, and partner organizations
- Experience building and maintaining strong relationships, navigating political environments, and managing conflict
- Ability to balance both big picture strategy while planning and executing critical details, mapping project milestones to broader business targets, defining key performance metrics, and validating desired value and appropriate experience delivered
- Empathetic, positive attitude with a passion to help our Clients reach their digital goals
- Strong business acumen with relational awareness and counterintuitive thinking
- Comfortable presenting, consulting, and advising at all levels of an organization
- Ability to effectively negotiate directly with the Client and internally on their behalf
- Strong problem solving and analytical skills, with the ability to translate data into insights
- Results-driven, highly organized, collaborative and detail oriented
- Technical acumen to learn Browzwear solutions
- Proficient in PowerPoint/Keynote, Experience with Microsoft 365
- Ability and willingness to travel
Browzwear Singapore Office
51 Middle Rd, Singapore, 188959
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