Manage approximately 50 APAC and global client accounts, driving renewals, retention, upselling, cross-selling, and revenue growth. Serve as the primary client contact, conduct demonstrations and business reviews, negotiate contracts, monitor account health, maintain Salesforce records, and collaborate with research, product, and customer success teams. Represent the company at client meetings and industry events, contribute to commercial planning, and support product and go-to-market strategy.
About Position
Aurora is an industry leader in providing energy market forecasts, analysis, insights, and consultancy due to two reasons – 1) a highly skilled technical team and 2) an active commercial team who are well integrated with our client base, helping them make better informed investment decisions. We are seeking an Account Manager to sell our products and services which help the transition towards a more sustainable world. You will work in a dynamic, multi-national team responsible for sales and account management activities of our subscription services. You will play a key role in all aspects of client interactions and business development. The role will focus on creating/ developing sales opportunities for our full range of products.
Aurora is an industry leader in providing energy market forecasts, analysis, insights, and consultancy due to two reasons – 1) a highly skilled technical team and 2) an active commercial team who are well integrated with our client base, helping them make better informed investment decisions. We are seeking an Account Manager to sell our products and services which help the transition towards a more sustainable world. You will work in a dynamic, multi-national team responsible for sales and account management activities of our subscription services. You will play a key role in all aspects of client interactions and business development. The role will focus on creating/ developing sales opportunities for our full range of products.
The successful candidate will combine a strong commercial mindset, great communication and relationship management skills, passion to develop new business, high eagerness to learn, and interest in energy markets. You will work in a young, dynamic, stimulating, demanding and collaborative environment.
You will join our APAC commercial team, which is expected to continue growing and offer potential for progression, including through international expansion and creating new data and software-based solutions.
Key Responsibilities
- Own and manage a portfolio of approximately 50 clients across APAC and other global markets, serving as the primary relationship holder and day-to-day point of contact
- Drive revenue retention and growth through proactive account management, including renewal planning, price escalation management, and identification of cross-sell and upsell opportunities across Aurora’s data, analytics, and software product suite
- Conduct regular client engagement activities — including check-in calls, product demonstrations, business reviews, and on-site visits — to maintain high satisfaction and deepen account relationships
- Develop a thorough understanding of each client’s business, investment mandate, and decision-making structure to position Aurora’s products effectively and broaden stakeholder coverage within accounts
- Monitor account health indicators and proactively address risks to retention, escalating where appropriate and coordinating internally to resolve client issues
- Lead commercial negotiations and contracting for renewals and expansions, working within Aurora’s pricing and approval frameworks
- Maintain accurate and up-to-date records of account activity, pipeline, and renewal forecasts in Salesforce CRM
- Collaborate closely with Aurora’s research, product, and customer success teams to ensure clients are deriving maximum value from their subscriptions and are aware of relevant new content, tools, and platform features
- Represent Aurora at client meetings, industry events, and conferences across the APAC region, including periodic travel to key markets
- Contribute to team and regional commercial planning, sharing account insights and client feedback to support product development and go-to-market strategy
Skills, Knowledge and Expertise
Required attributes:
- Minimum of 3 years’ experience in account management, client success, or a similar client-facing commercial role, ideally within a data, analytics, research, or SaaS business
- Demonstrated ability to manage and grow a portfolio of clients, with a track record of strong retention and revenue expansion
- Strong commercial instincts and a consultative approach to client relationships — able to identify client needs and connect them to the right product or solution
- Excellent relationship management and communication skills, with the ability to engage credibly with senior stakeholders including investors, developers, and financial institutions
- Highly organised and self-directed, with the ability to prioritise across a large and diverse client portfolio
- Comfortable operating in a data-heavy, technically complex environment — able to communicate analytical content clearly to non-specialist audiences
- Motivated by hitting commercial targets and contributing to team performance
- A can-do attitude and willingness to contribute beyond core responsibilities, including improving internal processes and sharing market knowledge with colleagues
- Intellectual curiosity and an interest in the energy transition, power markets, and Aurora’s client base across APAC
Desirable attributes:
- Experience selling or managing accounts for subscription-based data, research, or software products
- Familiarity with energy markets, renewable energy, or the broader energy transition landscape in APAC
- Experience working with clients in financial services — including infrastructure investors, project finance banks, or energy developers
- Experience with Salesforce or another CRM platform
- Mandarin or Japanese speaking skills at business level proficiency or above
What we offer
Some of the benefits we include are:
- A fun, informal, collaborative and international work culture
- Private medical insurance
- Access to the Aurora Academy, our training programme offering a range of opportunities to develop your skills
- Access to our Employee Assistance Programme (EAP), offering a complete support network that offers expert advice and compassionate guidance 24/7/365, covering a wide range of personal and professional aspects
The Company is committed to the principle that no employee or job applicant shall receive unfavorable treatment on grounds of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy and maternity/paternity.
About
From its academic roots, Aurora Energy Research is a thriving, rapidly growing company, currently serving over 1000 of the world’s most influential energy sector participants, including utilities, investors, and governments. While we constantly strive to reach new markets and diversify our product portfolio, we are already active across the globe in Asia-Pacific, Latin America, Europe, South Africa and North America, working with leading organisations to provide comprehensive market intelligence, bespoke analytic and advisory services, and cutting-edge software. We are a diverse team of experts with vast energy, financial, and consulting backgrounds, covering power, hydrogen, carbon, and fossil commodities. With this, we provide data-driven intelligence to fuel strategic decisions in the global energy transformation.
Aurora Energy Research Singapore, Singapore, SGP Office
Singapore, Singapore
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