Manage client relationships for StackAdapt, focusing on campaign management, user adoption, upselling opportunities, and optimizing advertising campaigns.
StackAdapt is the leading technology company that empowers marketers to reach, engage, and convert audiences with precision. With 465 billion automated optimizations per second, the AI-powered StackAdapt Marketing Platform seamlessly connects brand and performance marketing to drive measurable results across the entire customer journey. The most forward-thinking marketers choose StackAdapt to orchestrate high-impact campaigns across programmatic advertising and marketing channels.
Reporting to the Manager of Client Services, you’ll play an integral role in post-sales client relationships as it relates to user adoption of the StackAdapt platform, campaign management, client retention and account expansion opportunities. You’ll work closely with your sales manager and client service support teams, and cross-functional teams to maximize our customers' campaign ROI. Additionally, this role will allow you to use your RTB/Programmatic media buying experience to optimize campaigns and develop unique solutions that ensure our clients are satisfied with their campaign performance.
StackAdapt is a Remote First company; however, we are looking to hire this person based in Singapore.
What you'll be doing:
- Act as the main point of contact for your portfolio of clients across a wide range of verticals, with a strong focus on big 6 agency partner(s)
- Participate in the identification of upselling opportunities and improve services such as the development of tools, procedures and reports aimed to increase efficiency
- Design unique campaign strategies within the StackAdapt platform
- Ensure client campaigns are successful by providing regular reporting on their campaign goals, providing strategic solutions and optimisations to meet identified KPIs
- Set up/traffic advertising campaigns on the StackAdapt DSP, including third party tag implementation and pixel creation/troubleshooting
- Optimise campaigns and recommend new opportunities by analysing campaign performance on a regular basis
- In-person and virtual meetings, presentations, Quarterly Business Reviews and training/education
- Travel as necessary
What you'll bring to the table:
- Real Time Bidding/programmatic expertise (DSP, Ad Network)
- Existing relationships within big 6 agencies &/or Indie agencies, brand direct
- Experience running Google Ad Words, Facebook Ads or executed through a DSP as a self-serve user
- Proven success in managing client relationships and assisting in growing revenue
- The ability to grasp and communicate technical concepts and platform-based knowledge
- Familiarity with the latest digital advertising trends and ideas
- Experience working with complex databases is a plus
- Knowledge base of APIs and web app integration services
- Flexibility to travel occasionally to meet with clients within their region
StackAdapt is a diverse and inclusive team of collaborative, hardworking individuals trying to make a dent in the universe. No matter who you are, where you are from, who you love, follow in faith, disability (or superpower) status, ethnicity, or the gender you identify with (if you’re comfortable, let us know your pronouns), you are welcome at StackAdapt. If you have any requests or requirements to support you throughout any part of the interview process, please let our Talent team know.
About StackAdapt
We've been recognized for our diverse and supportive workplace, high performing campaigns, award-winning customer service, and innovation. We've been awarded:
Ad Age Best Places to Work 2024
G2 Top Software and Top Marketing and Advertising Product for 2024
Campaign’s Best Places to Work 2023 for the UK
2024 Best Workplaces for Women and in Canada by Great Place to Work®
#1 DSP on G2 and leader in a number of categories including Cross-Channel Advertising
#LI-Remote
Top Skills
APIs
Dsp
Facebook Ads
Google Ads
Programmatic Media Buying
Rtb
Web App Integration Services
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