Account Manager (Relationships)

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. In January 2018, we raised one of the largest Series C rounds ever in Southeast Asia and are well-positioned for our next phase of rapid growth.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are 

About the Job 

The Account Manager’s responsibility is to maintain a positive relationship with Ninja Van's international and local PH clients and cater not only to their day-to-day operational needs, but be a quick-response team as well that handles situations and escalations as they pop-up. This role is both a vanguard and a firefighter - the Account Manager will be the focal person of the client and reach out to people within Ninjavan PH networks and is in the best position to assist them. 

Main Duties

• Overall in managing the customer account needs ,e.g. shipment handling request, shipment status, booking and pick up, concerns and issues, request. 
• Familiarise the daily needs of the customers account/ shipper , understand the customers business framework and requirements and be able align it with Ninjavans PH resources and services. 
• Ensure that processes are followed - but also look into improving these processes not just for corporate accounts but for Ninja Van as a whole.
• Responsible for hitting operational KPIs through shipment monitoring from inbound, pick up until delivery, data analysis, and project management.
• Responsible for keeping the client connected and ensuring their stickiness to the company’s service by maintaining good and positive relations and consistently responsive to all communication channels.
• Familiar with all legs of operations and ensures the process flow of the clients’ parcels are moving seamlessly and well monitored.