The Food & Beverage Division Account Manager is the face of the company for our customers and is responsible for the profitable growth of the field sales by building on existing customer and expending opportunities through new business and innovation. Account Manager foster strong customer relationships by providing personalized service and valuable expertise in cleaning and sanitation and delivering chemical and operational solutions to Food Manufacturing Establishment. They also have an appetite for growth and exploring new areas and opportunities to aggressively grow the business.
Business Planning and Account Prospecting
Meet sales and profitability targets – Area and Division
Analyse with manager business results, identify growth opportunities and action plans
Manage Grow to Win funnel and acquisition plan
Negotiate and close the deal and implement conversion and start-up plan
Deploy new programs and initiatives
Implement targeted price increases at designated customers
Establish service call plan to meet service level agreement
Account Management
Develop and maintain customer relationships at all levels
Service customers according to Service level agreement
Optimise account profitability (e.g., equipment investment, flat fee management)
Implement agreed corporate account commitments and proactively inform CAM of results, issues and initiatives
Prepare and hold periodic business reviews with strategic customers
Identify and monitor timely customers-at-risk, contract renewals and determine retention action plan with Manager
Ensure collection of receivables to proactively prevent credit holds
Customer Value Delivery and Documentation
Proactively identify, develop and implement solutions to improve results, customer service, and total cost
Identify, quantify and communicate the Ecolab value provided
Safety
Follow Ecolab safety guidelines and incident reporting requirements
Act as a safety champion at customers’ sites
Requirements:
Preferably a university degree in Chemical Process Engineering, Food Science.
At least 4 to 5 years of sales experience in related industry
Candidate needs to possess own car with transport allowance given.
Ability to work independently with a strong work ethic and integrity
Strong commercial acumen with the ability to sell value and solutions
A positive, flexible and results-orientated attitude with capabilities to handle pressure
Industry experience
Excellent planning, organizational, communication, and problem solving skills
A positive, flexible and result- oriented attitude with capabilities to handle pressure
Customer service orientation with consultative selling aptitude
Technical understanding (e.g., electrical, mechanical)
