Manage Australian client accounts across onboarding, implementation, service delivery, customer success, and long-term growth. Lead client implementations, monitor performance metrics, resolve concerns, coordinate internal teams, manage invoicing, and identify upsell and cross-sell opportunities. Support prospect outreach, product demonstrations, proposals, proof-of-concept planning, contract discussions, and pipeline development alongside the APAC Sales Director.
This is a remote position.
About OmniShelf:
OmniShelf empowers small-format retailers (Convenience, Liquor, Petrol Stations, Health & Beauty) with real-time store intelligence via our AI and Computer Vision platform. Store teams use standard mobile devices to instantly scan shelves, detect stock-outs, improve planogram compliance, and boost sales. Our unique edge computing approach processes data 100% offline directly on the device (scanning, analysis, reporting, task creation), ensuring fast, reliable store automation without cloud dependency or downtime. We provide actionable insights to store employees and managers to drive efficiency and growth for retailers often underserved by complex tech to ensure “Right Product. Right Shelf. Every Time.”
OmniShelf empowers small-format retailers (Convenience, Liquor, Petrol Stations, Health & Beauty) with real-time store intelligence via our AI and Computer Vision platform. Store teams use standard mobile devices to instantly scan shelves, detect stock-outs, improve planogram compliance, and boost sales. Our unique edge computing approach processes data 100% offline directly on the device (scanning, analysis, reporting, task creation), ensuring fast, reliable store automation without cloud dependency or downtime. We provide actionable insights to store employees and managers to drive efficiency and growth for retailers often underserved by complex tech to ensure “Right Product. Right Shelf. Every Time.”
About The Role:
As OmniShelf expands its presence in the Australia market, we are seeking a commercially driven Account Manager to manage client relationships while supporting new business growth and strategic partnerships within the region.This person will be responsible for managing the full lifecycle of client accounts in Australia — from pre-sales engagement and onboarding to long-term account growth and partnership development.
This hybrid individual contributor role combines account management, sales development, and partnership coordination, ensuring strong client success while identifying opportunities to expand OmniShelf’s footprint within the retail technology ecosystem.
The role works closely with the Sales Director – APAC and cross-functional teams including Product, Operations, and Implementation to deliver successful client outcomes and commercial growth.
Key Responsibilities:
- Project Management: Oversees and leads client implementations and onboarding to ensure POV, implementation & rollout projects are completed efficiently and on time.
- Customer Success Management: Develop long-term relationships with key client stakeholders to understand their needs and provide tailored solutions. Proactively identify and address client concerns.
- Monitor Performance: Track account performance metrics in relation to the business case and requirements and prepare regular reports highlighting successes and areas for improvement.
- Up & Cross-sell: Identify and define up- and cross-selling opportunities in the OmniShelf product suite connected with client’s needs.
- Invoicing: Be responsible for timely invoice payment.
- Service Delivery responsibilities: Serve as the main contact between internal teams and clients for clear communication and conflict resolution.
- Commercial Growth & Sales Support:
- Identify upsell and cross-sell opportunities across the OmniShelf product suite.
- Support the Sales Director – APAC in developing the Australia market pipeline.
- Participate in sales activities including prospect outreach, product demonstrations, and solution presentations.
- Contribute to proposal preparation, POC/POV planning, and contract discussions.
- Support the full sales cycle from prospect engagement to deal closure.
Requirements
Must Haves:
- Account Management Experience: 3–6+ years of experience in Account Management, Sales, or Customer Success roles. Mid level profile with proven experience in account management or sales, ideally in FMCG, retail, and/or CPG brands.
- IT Product Knowledge: Experience working with retail technology, SaaS platforms, FMCG, or enterprise retail clients is strongly preferred.
- Familiarity with CRM systems (e.g., HubSpot, Salesforce) and sales pipeline management.
- Proven ability to manage client relationships while supporting revenue growth.
- Experience conducting product demos, presentations, and client workshops; with experience in client onboarding and implementation.
- Excellent communication, negotiation, and problem-solving skills.
- Education background: Bachelor’s degree in Business, Marketing, Technology, or a related field.
- Language Proficiency: Essential proficiency in English.
- Location: Based in Australia (Melbourne or Sydney preferred).
- Willingness to Travel: Willingness to travel occasionally for client meetings, partner engagement, and industry events.
Benefits
Our Perks:
- Remote/Hybrid position
- Flexible working hours
- Team that you can learn a lot from
- Brand that is about to conquer the Retail world
- Opportunity to be part of a story worth telling
OmniShelf Singapore Office
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