Manage a portfolio of client accounts, act as primary client contact, coordinate internal teams, monitor account performance, support renewals and contract negotiations, and identify upsell/cross-sell opportunities to drive growth and retention.
Role Overview:
Requirements
Benefits
Royal Ocean Marine is seeking an experienced Account Manager to manage and nurture client relationships, ensuring the delivery of excellent service and driving business growth. The Account Manager will be responsible for managing client accounts, understanding their needs, and acting as the liaison between clients and internal teams to facilitate timely and effective delivery of solutions.
Key Responsibilities:- Manage a portfolio of client accounts, maintaining high levels of customer satisfaction and retention.
- Develop a deep understanding of clients' business objectives and align company offerings to meet those needs.
- Serve as the primary point of contact for assigned clients, responding promptly to inquiries and resolving issues.
- Coordinate internally with sales, technical, and support teams to ensure seamless service delivery.
- Identify opportunities for upselling and cross-selling company products and services.
- Monitor account performance and prepare regular reports on account status, sales metrics, and growth opportunities.
- Support contract renewals and negotiate terms in collaboration with legal and sales departments.
- Attend client meetings, presentations, and industry events as necessary to strengthen relationships and business development.
Requirements
- Bachelor's degree in Business, Marketing, or a related field.
- 3-5 years of experience in account management, preferably within the maritime, shipping, or logistics sectors.
- Strong communication and interpersonal skills to manage client relationships effectively.
- Proven ability to manage multiple accounts and projects simultaneously.
- Customer-focused mindset with excellent problem-solving abilities.
- Ability to work collaboratively with cross-functional teams.
- Familiarity with contract negotiation and account renewal processes.
- Proficiency in MS Office and CRM software.
- Willingness to travel as required.
Benefits
Chan Chee Meng
EA 07C3069
R1110620
Royal Ocean Marine Enterprise Pte Ltd Singapore Office
Similar Jobs
Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
Leads AI transformation, governance, quality oversight, risk management, and responsible adoption across Pfizer Global Supply and QSEO. Establishes GxP-compliant AI lifecycle practices, inspection-readiness frameworks, governance forums, portfolio monitoring, inventory management, metrics, and reporting. Advises senior leaders on AI regulations, deployment risks, investment priorities, and compliance while leading cross-functional initiatives and influencing stakeholders across Quality, Digital, Operations, and R&D.
Top Skills:
Ai GovernanceAiqasAirifArtificial IntelligenceComputerized SystemsGxpImexLeanMachine LearningSix Sigma
.jpeg)
Artificial Intelligence • Hardware • Information Technology • Machine Learning
Operate and engineer database systems supporting manufacturing and engineering. Responsibilities include installation, upgrades, patching, access management, backups, performance tuning, monitoring, incident resolution, disaster recovery, capacity planning, reporting, automation, and business continuity. The role provides on-call support, collaborates with customers on database requirements, improves operational reliability, and evaluates emerging database technologies and AI-assisted tools.
Top Skills:
Ai-Assisted ToolsDatabase MonitoringDatabase SystemsDisaster RecoveryFailover TestingJavaLinuxMicrosoft Sql ServerOracle DatabasePowershellPythonSQLWindows
Artificial Intelligence • Hardware • Information Technology • Machine Learning
Supports a five-month engineering project improving solid-state drive product development workflows. Responsibilities include analyzing engineering processes, developing Python scripts, SQL data pipelines, dashboards, automation solutions, and visualizations, and evaluating their effectiveness. The intern collaborates with engineering and cross-functional stakeholders to define requirements, validate solutions, document findings, and present recommendations. The role provides exposure to semiconductor manufacturing, engineering data analysis, workflow automation, and potentially AI-enabled information retrieval.
Top Skills:
Artificial IntelligenceMachine LearningPower BIPythonSQLTableauVersion Control
What you need to know about the Singapore Tech Scene
The digital revolution has driven a constant demand for tech professionals across industries like software development, data analytics and cybersecurity. In Singapore, one of the largest cities in Southeast Asia, the demand for tech talent is so high that the government continues to invest millions into programs designed to develop a talent pipeline directly from universities while also scaling efforts in pre-employment training and mid-career upskilling to expand and elevate its workforce.
