Job Summary
Drive sustainable profitable sales & IFF market share growth by a combined set of responsibilities:
- Sales Support: support UL commercial team with coordination of reports, price lists, quotations, certifications & documents and analysis of sales data, as well as liaison with plant and customer service personnel
- Account Management: working together with UL Account Managers team in identifying the customer needs & opportunities, building solid customer relationship, leading & coordinating IFF activities and promoting relevant IFF fragrance solutions for selected categories or countries
Primary Roles & Responsibilities
Sales Support
• Produce, analyze and share sales reports
• Coordinate tasks to update price lists and ROEs with customer and with IFF customer service
• Coordinate the flow of information needed for certifications like Halal
• Coordinate new adoptions and de-listings with plant and customer services personnel
• Support commercial team to solve cases involving production plants (logistics, samples, etc)
Customer Relationship
• Build understanding of specific customer activities, strategies, brands, markets, consumers using diverse sources (public information, annual reports, press, meetings…).
• Understand cross-functional customer organization and build relationships with key decision makers
Account Strategy
• Support the development and execution of the account strategy and plan
• Support the communication and alignment of account plan with internal stakeholders
Project Management
Receive Brief and Kick Off
• Provide detailed project insights to internal key stakeholders and capture them in project management system
• Organize a formal commercial kick off and finalize action plan & timetable, and keep all relevant stakeholders updated.
Develop, Inform and Sell
• Evaluate and decide on final submissions together with other team members
• Generate proposal/price with approval of reporting manager, aligned with category margin guidelines or pricing officer.
• Support preparation and presentation of submission, involving other areas (Marketing, Creative)
• Solicit and communicate customer feed-back on proposal
Debrief and Implement
• Support the communication of project results and internal debrief
• Share project learnings via knowledge management system with support of line management
Knowledge Management
Gather Understand Insight
• Gather intelligence on industry/market/consumer/technology/competitors from daily interactions with customer/industry network
• Make sure all relevant information is stored in “IFF’s Knowledge Center”.
Leverage Insight
- To leverage IFF’s consumer understanding and strategic insight to generate customer excitement to fill their consumers’ unmet needs with IFF Fragrance Solutions.
Talent Management
• Drive personal development. Partner with manager to ensure SMART objectives are aligned to the business and a development plan to drive growth.
• Proactively solicit feedback.
P&L Management
• Support the development and reviews of year budget and sales forecast
• Support the implementation of price increases in line with the account strategies
We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.
Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more
