Zocdoc Career Growth & Development

Tell us about your sales journey thus far.

In the summer of 2019, I was uncertain about my career path. I decided I didn’t want to return to school to pursue being a healthcare clinician but felt a pull to the healthcare industry. My aunt told me I would be a great match for sales, so I began to explore sales roles in the healthcare industry. This was the pivotal moment when Zocdoc entered the picture. I joined Zocdoc as a sales development representative on the local sales team — which focuses on bringing small, independent practices onto Zocdoc’s marketplace — in November 2019 and began training. Almost five years and a lot of learning and development later, I am now a sales executive on our enterprise new business team. 

Joining the Zocdoc sales team has been an immensely rewarding journey. I have learned resilience, strategic thinking and the importance of building meaningful relationships. Additionally, the support from my mentors, my managers and Zocdoc played a crucial role in my professional evolution, and I’m grateful for every opportunity that has contributed to my growth.

What is the sales culture like at Zocdoc?

The sales culture at Zocdoc is vibrant and supportive, fostering both individual success and team collaboration. As a member of the team’s culture committee, I understand the work that goes into putting our culture at the forefront of everything we do. There are a variety of ways we foster a collaborative culture including thoughtful team meetings, recognition of our teammates and team-building activities. For example, in May we conducted an informal team-building activity where everyone shared various aspects of our daily lives — like pet pictures, recipes, playlists, etc. — via Slack. This was a creative way to open dialogues separate from our usual “sales talk” and allowed us to get to know one another on a different level.

In addition to team building and collaboration, many elements of our sales culture have been important to my individual growth and success. The focus on learning, emphasis on collaboration and our celebration of wins have contributed greatly to my individual growth as well as the overall success of our team.
 

What advice do you have for sales professionals who want to join your team?

If you’re considering joining our sales team, first I would understand Zocdoc’s services. Take time to familiarize yourself with how Zocdoc gives patients power in their healthcare journey and how we help providers easily reach the patients they want to serve. Second, I would embrace a growth mindset and be open to hard work, learning and feedback. Lastly, our team thrives on collaboration, so be willing to work closely with your colleagues and leverage their expertise. 

Joining our sales team means being part of a supportive environment where growth and success are encouraged. By embodying this advice and approach, you’ll both fit in well and contribute to our efforts to give patients the healthcare experience they expect and deserve.

Which skills do you leverage most often in your day-to-day work?
The sales skill I lean on the most is the ability to communicate a vision that feels personal and relevant to the person I’m speaking with — whether that’s a prospect, a sales rep or a senior leader.

Throughout my career, from customer success to account management to sales leadership, I’ve learned that influence isn’t about having the perfect script. It’s about understanding what truly matters to someone and connecting your message to that. People don’t engage because of what you say; they engage because it feels relevant to them.

If I don’t take the time to understand what drives someone, I can’t tailor my message in a way that resonates. When I do — that’s when things click. A coaching plan becomes a growth opportunity. A sales pitch becomes a solution to a real problem. That’s the kind of connection that drives performance, trust and long-term success.

How have these skills enabled you to heighten your impact on the company or grow your career?
These skills have had a big impact on both my career and Zocdoc. By focusing on building real connections — whether with sales reps or clients — I’ve helped create an environment where high-performing salespeople grow every day. Their connection to the mission and personal development drives success, which ultimately improves the company’s bottom line.

This approach has been key to my own growth as well. As a sales rep, I advanced quickly by listening to clients, understanding their needs and tailoring my approach accordingly. People want to buy from a person, not a robot. As a leader, I know people don’t just want to be managed — they want to be understood and supported. When you show up as a real person, invested in their success, they give their best.

These skills have allowed me to build a team that feels connected to a shared purpose, driving both personal and companywide success. It’s not just about hitting targets — it’s about helping people grow, and that’s what makes the job so rewarding.

What are some resources or sources of inspiration you’d recommend for reps eager to refine their sales skills? Are there resources your company has provided to support this growth?
If you’re serious about becoming great, the best advice I can give is to let the people around you know that you want to be great. Early on in my career, I hesitated to talk about my goals or the next role I aspired to, thinking it might come across wrong. A senior leader once told me that’s the opposite of what I should be doing. People invest in motivated, driven individuals, and when you show that, the right people will offer the resources, coaching and time to help you grow.

I’ve been lucky to work at Zocdoc, where leadership has invested in my development. Not everyone has that kind of support, but there are resources outside of work, too. Finding mentors, attending seminars and expanding your network are all great ways to refine your skills and gain valuable perspectives.