Teams at Xendit

Owns product direction for merchant-facing Billing, Transactions, and Reports surfaces. Leads billing models, invoicing, collections, transaction visibility, refunds, reporting, reconciliation, and ledger-related product decisions. Partners with Engineering, Finance, Legal, Compliance, Design, and go-to-market teams to improve accuracy, technical efficiency, merchant experience, and consistency across dashboards, reports, and APIs.

Own and grow a portfolio of complex regional and global enterprise accounts across fintech and payments. Drive revenue, transaction volume, upselling, cross-selling, account planning, and churn prevention. Build C-level relationships, lead business reviews, provide ROI insights, and coordinate with Product, Engineering, Compliance, Legal, Business Development, and Solutions teams. Monitor APAC payment trends and regulations while serving as a trusted advisor for cross-border payment expansion.

Owns generative and evaluative UX research across merchant lifecycle and developer experience. Responsibilities include setting the research roadmap, conducting mixed-methods studies, analyzing behavioral and funnel data, translating findings into product decisions, maintaining an insight repository, and enabling practical research practices. The role partners with product managers, designers, and data teams while influencing prioritization through rigorous, pragmatic evidence.