Teams at Xendit

Design and present payment solutions for enterprise clients across Southeast Asia and global markets. Lead technical discovery, solution architecture, product demonstrations, RFP/RFI responses, proof-of-concept engagements, sandbox testing, and integration planning. Partner with sales, product, engineering, legal, compliance, and customer success teams to support technical wins, accelerate integrations, capture customer feedback, and identify opportunities for growth.

Leads global Customer Success and Support organizations, owning merchant lifecycle, retention, operational scaling, and executive client relationships. Translates merchant feedback into Product and Engineering requirements, establishes performance metrics, improves issue resolution and self-service capabilities, and ensures compliance with AML, KYC, PCI-DSS, and regional regulations. Builds scalable processes, develops leaders, and adapts service models across countries, languages, client segments, and time zones.

Own the strategy, roadmap, and outcomes for XenPlatform, a global payments infrastructure product serving marketplaces and enterprise platforms. Lead prioritization across stakeholders, understand customer needs, define target segments, and design API and dashboard experiences. Partner with Finance, Compliance, Legal, GTM, Engineering, and Design to deliver scalable account structures, onboarding and reconciliation capabilities, and high-quality features across regions. Use payments expertise, commercial judgment, analytics, and cross-functional leadership to drive growth, conversion, retention, and transaction volume.