Jobs at Xendit

Design and present payment solutions for enterprise clients across Southeast Asia and global markets. Lead technical discovery, solution architecture, product demonstrations, RFP/RFI responses, proof-of-concept engagements, sandbox testing, and integration planning. Partner with sales, product, engineering, legal, compliance, and customer success teams to support technical wins, accelerate integrations, capture customer feedback, and identify opportunities for growth.

Leads global Customer Success and Support organizations, owning merchant lifecycle, retention, operational scaling, and executive client relationships. Translates merchant feedback into Product and Engineering requirements, establishes performance metrics, improves issue resolution and self-service capabilities, and ensures compliance with AML, KYC, PCI-DSS, and regional regulations. Builds scalable processes, develops leaders, and adapts service models across countries, languages, client segments, and time zones.

Own the strategy, roadmap, and outcomes for XenPlatform, a global payments infrastructure product serving marketplaces and enterprise platforms. Lead prioritization across stakeholders, understand customer needs, define target segments, and design API and dashboard experiences. Partner with Finance, Compliance, Legal, GTM, Engineering, and Design to deliver scalable account structures, onboarding and reconciliation capabilities, and high-quality features across regions. Use payments expertise, commercial judgment, analytics, and cross-functional leadership to drive growth, conversion, retention, and transaction volume.

Own and grow a portfolio of complex regional and global enterprise accounts across fintech and payments. Drive revenue, transaction volume, upselling, cross-selling, account planning, and churn prevention. Build C-level relationships, lead business reviews, provide ROI insights, and coordinate with Product, Engineering, Compliance, Legal, Business Development, and Solutions teams. Monitor APAC payment trends and regulations while serving as a trusted advisor for cross-border payment expansion.

Owns generative and evaluative UX research across merchant lifecycle and developer experience. Responsibilities include setting the research roadmap, conducting mixed-methods studies, analyzing behavioral and funnel data, translating findings into product decisions, maintaining an insight repository, and enabling practical research practices. The role partners with product managers, designers, and data teams while influencing prioritization through rigorous, pragmatic evidence.

Own the developer experience roadmap for a payment infrastructure API, including integration flows, SDKs, documentation, sandbox, error handling, and activation metrics. Lead discovery through developer behavior, research, support signals, and analytics. Partner closely with Engineering on API design, DX standards, and prioritization while communicating trade-offs to senior stakeholders. Drive developers from their first API call through production integration and long-term retention.

Own Salesforce and integrated sales tools supporting the revenue engine. Configure Flow Builder, validation rules, permissions, sharing rules, layouts, reports, and dashboards; manage data quality, access, and platform health; lead continuous-improvement sprints; triage enhancement requests; coordinate with Salesforce Engineers; conduct UAT; support project rollouts; engage vendors; and maintain documentation and governance.

The Pre-sales Engineer will work with clients to understand their needs and design payment solutions while collaborating with sales and technical teams to ensure successful integration and customer satisfaction.

Lead end-to-end onboarding for large Greater China enterprise clients, manage technical integrations (APIs), coordinate cross-functional teams, mitigate risks, deliver training, and ensure smooth handover to post-go-live teams.