Teams at Trust Wallet

Own the backend and agent systems powering LLM products, including multi-turn conversations, tool calling, RAG, state management, evaluations, monitoring, and production reliability. Diagnose failures across models, knowledge systems, tools, and infrastructure; establish regression testing and quality measurement; and guide product and technical decisions. The role requires shipping and improving LLM features at scale, strong backend engineering, disciplined evaluation practices, and preferably Web3 experience.

Provides technical customer support for wallet functionality, payments, transactions, and security issues. Investigates logs, dashboards, APIs, and backend services; performs technical triage, monitoring, and incident support; escalates issues with structured diagnostic context; coordinates with engineering and operations teams; maintains runbooks and documentation; monitors community feedback; and contributes to automation, ticket deflection, and process improvements.

Drive strategy, delivery, and optimization of consumer crypto trading products. Build growth programs, creator- and community-driven experiences, referral and rewards systems, and tokenized real-world asset products. Use Web3 trading expertise, market data, experimentation, and user metrics to improve activation, retention, and trading volume while coordinating with global cross-functional teams and partners.