Teams at Trust Bank Singapore

Welcome and assist walk-in customers at the Trust Experience Centre, answer enquiries, guide users through the Trust App and digital banking products, and help less digitally savvy customers adopt digital services. Analyze feedback and customer behavior, support process improvements, collaborate with marketing, product, and support teams, and improve satisfaction and NPS while building lasting customer relationships.

Leads the bank’s Digital Workplace and ITSM functions, setting strategy and overseeing Microsoft 365, endpoint services, employee support, identity workflows, security, resilience, suppliers, budgets, and managed service teams. Drives automation, self-service, AI-enabled improvements, service reliability, compliance, and a seamless employee technology experience.

Leads the bancassurance sales team, developing digital-first sales strategies for life and general insurance products. Owns sales targets, coaches representatives, manages partner and internal stakeholder relationships, monitors market and customer insights, and improves funnel conversion. Ensures consultative, compliant selling and strong customer experiences from onboarding through policy issuance while providing performance reporting and forecasts to senior management.