Teams at Tiffany & Co.

Supports client development strategy across Singapore and Malaysia through market data analysis, KPI reporting, clienteling performance tracking, training coordination, tool adoption support, stakeholder briefings, and day-to-day administrative continuity. The role partners with retail, CRM, Marketing, High Jewelry, Operations, and leadership teams to promote data-driven clienteling and performance improvements.

Leads client acquisition, retention, loyalty, and VIP engagement across Singapore and Malaysia. Develops clienteling strategies, coaches retail teams, manages CRM-driven personalization, oversees luxury events and activations, and partners across retail, marketing, CRM, and High Jewelry. Owns client development budgets, ROI reporting, stakeholder coordination, and team development while delivering elevated experiences for high-value clients.

Coordinates eCommerce expansion and omni-channel go-live activities across multiple markets, including UAT, stakeholder communication, change management, SOP development, and hypercare. Manages eCommerce returns, personalization, inventory reconciliation, shipment discrepancies, packaging, and operational reporting. Supports sold-order fulfillment, inventory sourcing, fragrance planning, back-order management, and AI-enabled process automation. Liaises with stores, warehouses, carriers, 3PLs, finance, client care, and global teams.