Teams at TiDB, powered by PingCAP

Lead technical presales activities: educate prospects on TiDB, design hybrid transactional/analytical solutions, produce demos and POCs, respond to RFPs, support implementations, document architectures, and relay customer feedback to product and engineering teams.

Manage customer lifecycle by ensuring onboarding, adoption, and retention. Analyze usage trends, suggest solutions, drive upselling, and collect product feedback.