Jobs at Thought Machine

Own end-to-end client success for cloud-based core banking platform implementations, from sales support through adoption, scaling, upgrades, and steady state. Lead governance, stakeholder engagement, production readiness, support escalations, platform stability, commercial and P&L oversight, QBRs, renewals, and expansion opportunities. The role requires deep core banking transformation experience and the ability to coordinate delivery, support, finance, and sales teams across complex engagements.

Delivers production-ready banking technology implementations directly with client engineering teams. Responsibilities include backend development, systems integration, infrastructure, distributed-systems troubleshooting, cloud deployment, technical consulting, presales support, and end-to-end project delivery. The role writes Python or Go, works with Kubernetes, databases, messaging systems, and cloud platforms, travels to client sites up to 25% of the time, and channels client feedback into product improvements.

Lead client-facing architecture for Vault-based core banking and payments transformations across presales and delivery. Define target architectures, design end-to-end solutions, advise on migration and non-functional requirements, create AI agents to accelerate delivery, train client teams, produce architectural collateral, and feed product roadmap insights to Thought Machine.

Provide 24/7 technical support for a cloud-native banking SaaS product: triage and resolve client issues, analyse logs and observability data, provision and manage cloud infrastructure, perform upgrades, and collaborate with engineering and client teams to ensure incident resolution and product rollout.

The Client Success Director ensures clients effectively adopt and scale the core banking platform, maintaining high satisfaction and commercial value while managing complex engagements.