Teams at Sumsub

Provide L2 technical support for Sumsub's B2B platform: troubleshoot and configure integrations, analyze technical issues, own escalations, coordinate with engineering teams, and communicate solutions to clients in English and Mandarin.

Manage accounts from onboarding through renewal, guide clients on technical, business and product issues, handle quotes/agreements/NDAs, prospect and run targeted outbound outreach, introduce new features, and collaborate cross-functionally to ensure smooth client journeys and retention.

Lead go-to-market and sales efforts in South Korea: build pipeline, own full sales cycle for major accounts, collaborate with product and marketing, represent the company at conferences, and educate internal teams on target verticals.