Teams at Sumsub

Provides technical presales support for enterprise customers across APAC and EMEA. Responsibilities include solution consulting, product demonstrations, technical discovery, solution architecture, proof-of-concept leadership, API and SDK integration guidance, RFP responses, and account expansion support. The role partners with sales, product, engineering, compliance, legal, operations, and customer success teams while advising customers on Sumsub’s identity verification, fraud prevention, transaction monitoring, and compliance platform.

Provide L2 technical support for Sumsub's B2B platform: troubleshoot and configure integrations, analyze technical issues, own escalations, coordinate with engineering teams, and communicate solutions to clients in English and Mandarin.

Lead enterprise client onboarding projects, coordinate cross-functional teams, create project plans and communication workflows, and train client teams to drive adoption of Sumsub compliance products for a smooth implementation.